Requirement - Vendor Management Operations Lead

Location-Chicago, IL (Hybrid)

Contract W2

Job Description: Contingent Labor Lifecycle Management Responsible for end-to-end lifecycle execution, including onboarding validation, tracking, and offboarding coordination
Perform quarterly vendor workforce validation, including: Receiving vendor-provided rosters
Reconciling active contingent workers against approved engagements
Partnering with business stakeholders to initiate offboarding actions

Manage a centralized inventory of contingent workers
Enforce adherence to preferred staffing program standards and escalate exceptions
Consulting Engagement Process Ownership Operationalize, inventory, and manage the Bank’s consulting engagements
Maintain centralized tracking of recommendations, business plans, and criticality.
Partner with ERM for validation and reporting purposes
Centralized Vendor & Subscription Management (as needed)May own operational oversight for select centralized vendors (e.g., subscriptions, enterprise services, shared tools)
Coordinate with business stakeholders to validate need, optimize usage, and support governance activities
Vendor Governance & Reporting Collect and organize vendor performance materials and required documentation
Support KPIs/KRIs for: Contingent labor program
Preferred staffing vendors
Vendor governance activities

Support reporting for leadership, oversight committees, and internal stakeholders
Data Integrity & Inventory Management Maintain accurate vendor and workforce records across systems (e.g., ServiceNow, Workday, SharePoint)
Perform ongoing reconciliation of vendor and contingent labor data
Ensure clear ownership, status tracking, and lifecycle alignment
Establish controls to maintain data quality over time
Audit, FHFA, and Oversight Support Coordinate responses to audit, FHFA, and regulatory requests
Gather, validate, and organize required documentation and evidence
Ensure responses are complete, structured, and audit-ready
Track deliverables and follow-ups across stakeholders
Intake & Operational Coordination Manage SSVM vendor management mailbox and intake requests
Triage requests, assign ownership, and track resolution
Support workflow coordination across SSVM, business stakeholders, and vendors
SSVM Program & Control Management Maintain and organize SSVM program artifacts, including controls, procedures, job aids, and supporting documentation
Ensure operational processes are aligned with documented controls, identifying and addressing gaps between execution and documentation
Update controls, procedures, and supporting materials as processes evolve or improve
Support periodic reviews of SSVM controls and documentation to ensure accuracy, completeness, and audit readiness
Coordinate with SSVM leadership and ERM to ensure controls are consistently applied and appropriately documented
Maintain structured, centralized documentation within SharePoint to support transparency, usability, and audit traceability

What you’ll bring
Bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent work experience.
7+ years of experience in vendor management, procurement operations, or contingent workforce management
Experience supporting audit, regulatory, or compliance-driven processes (financial services preferred)
Strong operational execution skills with ability to manage end-to-end processes independently
Experience managing or supporting centralized vendor relationships (e.g., subscriptions, enterprise services, or shared tools), including inventory tracking and usage oversight
Experience with enterprise systems (e.g., ServiceNow, Workday, SharePoint, Teams)
Proven ability to organize, structure, and centralize data and documentation (e.g., vendor inventories, SharePoint/Teams content)
Demonstrated ability to identify inefficiencies and drive process improvements or standardization across workflows
Strong attention to detail with a focus on data quality, documentation, and audit readiness
Ability to manage multiple priorities in a high-volume, operational environment
Clear, professional communication skills with both business stakeholders and vendors

1 point system

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Vendor Management Operations Lead