Position Summary

The Human Resources Operations Manager owns the day-to-day execution of the people function — payroll, benefits, HRIS, compliance, employee lifecycle, and HR service delivery. This role ensures accurate and timely payroll, a well-administered benefits program, clean people data, and a smooth employee experience from onboarding through offboarding. The HR Operations Manager partners with Finance, IT, and HR Business Partners to scale processes, improve systems, and keep the company audit-ready.

Key Responsibilities

Payroll Administration

Own end-to-end multi-state payroll processing (semi-monthly or bi-weekly) for exempt, non-exempt, and contingent workers.
Review and approve timesheets, PTO, bonuses, commissions, retro pay, garnishments, and final paychecks in accordance with state and federal wage and hour laws.
Reconcile payroll reports, GL postings, and tax filings; partner with Finance on month-end close and audits.
Manage relationships with payroll vendors (ADP, Paychex, Gusto, Rippling, or similar) and ensure timely tax deposits, W-2, 1099, and ACA filings.
Stay current on FLSA, state wage laws, paid leave laws, and local pay transparency requirements; proactively update pay practices.

Benefits Management

Administer all employee benefits programs including medical, dental, vision, life, disability, FSA/HSA, 401(k), commuter, EAP, and voluntary benefits.
Lead annual open enrollment — vendor selection, plan design recommendations, employee communications, and HRIS configuration.
Manage day-to-day benefits operations: new hire enrollments, qualifying life events, COBRA, leaves of absence (FMLA, ADA, state leave), and terminations.
Reconcile monthly carrier invoices, resolve discrepancies, and process funding to vendors.
Serve as the primary employee point of contact for benefits questions and escalations; deliver clear, empathetic guidance.
Ensure compliance with ERISA, HIPAA, ACA, Section 125, and 5500 filings; coordinate annual non-discrimination testing and audits.

HRIS & People Data

Serve as system administrator for the HRIS (Workday, BambooHR, Rippling, UKG, ADP WFN, or similar) — configuration, workflows, permissions, integrations, and reporting.
Maintain accurate employee records across hire, transfer, promotion, comp change, and termination events.
Build dashboards and recurring people reports (headcount, turnover, time-to-fill, comp ratios, EEO-1, diversity metrics).
Lead system implementations, upgrades, and integrations across HRIS, payroll, benefits, ATS, and Finance/ERP platforms.

Compliance & Risk

Ensure compliance with federal, state, and local employment laws (FLSA, FMLA, ADA, ADEA, Title VII, EEO, OSHA, state wage and leave laws).
Maintain and update the employee handbook, policies, and SOPs; communicate changes to managers and employees.
Prepare and submit required filings: EEO-1, VETS-4212, OSHA 300A, 5500s, state new-hire reporting, and Workers' Compensation reports.
Manage I-9 / E-Verify compliance, employment verifications, and unemployment claims.
Support internal and external audits (payroll, 401(k), workers' comp, benefits) and respond to government inquiries.

Employee Lifecycle & HR Service Delivery

Own onboarding and offboarding operations: offer letters, background checks, I-9s, system provisioning, orientation logistics, and exit processes.
Administer the leave of absence program end-to-end, coordinating with managers, payroll, and third-party administrators.
Manage employee tickets and HR inbox; define SLAs and continuously improve response quality and time.
Partner with HR Business Partners on employee relations matters requiring documentation, investigations, or separations.

Process Improvement & Leadership

Document and continuously improve HR operations processes; automate manual work where possible.
Lead and develop a small HR Operations team (HR Coordinators, Payroll Specialist, Benefits Specialist) as the function grows.
Partner cross-functionally with Finance, IT, Legal, and HR Business Partners to deliver an excellent employee experience.
Manage HR vendors, brokers, and consultants — including contract negotiations and performance reviews.

Qualifications

Bachelor's degree in Human Resources, Business Administration, Accounting, or related field (or equivalent experience).
6+ years of progressive HR operations experience, with at least 2 years managing payroll and benefits in a multi-state environment.
Hands-on experience administering an HRIS and payroll platform (e.g., Workday, ADP, Rippling, UKG, BambooHR, Paychex, Gusto).
Demonstrated knowledge of US federal and multi-state employment law, payroll tax, ERISA, ACA, FMLA, and ADA.
Experience leading open enrollment and partnering with brokers and carriers.
Prior people management or team lead experience preferred.
PHR / SPHR / SHRM-CP / SHRM-SCP and/or CPP (Certified Payroll Professional) strongly preferred.

Skills & Competencies

Exceptional attention to detail and a strong sense of ownership over accuracy and confidentiality.
Strong analytical skills — comfortable in Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP, formulas) and HRIS reporting.
Clear, empathetic written and verbal communication; able to explain complex pay and benefits topics in plain language.
Strong project management skills; able to run multiple workstreams (payroll cycles, OE, audits) in parallel.
Vendor management and negotiation experience.
Discretion in handling sensitive employee, pay, and medical information.
Proficiency in Microsoft Office Suite and/or Google Workspace.
Bilingual English/Spanish or English/Mandarin is a plus, but not required.

Bafang Dumpling

Latest Jobs

Human Resources Operations Manager