Position Description:

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.
At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

This position will have primary responsibility as an administrator of the core human resources management system (HCM) supporting HR metrics reporting, recruiting, benefits, performance management, total rewards, eLearning, and onboarding programs for the company. This entails developing strong knowledge of the Workday HCM and its data elements in order to effectively administer, utilize, and report on the platform’s capabilities. The incumbent will be a key resource for reporting, platform configurations, enhancements/upgrades and new functionality deployment. The position is accountable for maintenance of the data in the HR/Payroll system, the core human resources information system (HRIS). This entails entry and troubleshooting a wide variety of transactions (e.g. new hires, promotions, transfers, terminations, salary adjustments, etc.) as well as the production of required reports. This position also serves as a technical point of contact and assists the senior HR systems analysts and other subject matter experts with report requests, testing of system changes, and other technical projects as assigned.

Responsibilities and Qualifications:

Serves as the HCM administrator by identifying, evaluating, analyzing and recommending changes to support the application to include ongoing production maintenance and troubleshooting. Support the planning, design, development and configuration of the application. Partner with other HR business owners to identify, develop and implement process improvements.
Complete a variety of activities that support efficient, ongoing HR operations to include maintaining employee information that is accurate, meeting the organization’s legal obligations, and assisting in HR management and planning. Processes changes to the organization’s HRIS in accordance with guidelines so that information is accurate (this includes, but is not limited to maintaining employee data in the HRIS system by entering transactions to process name changes, status changes, organizational changes, new hires, salary increases, etc.)
Write, maintain and support a variety of reports, queries and analyses. Assist in the development of standard reports for ongoing customer needs. Help maintain data integrity in system(s) by running queries and analyzing data. Provide support and maintenance to the area’s intranet site.
Support the HR area and the senior HR systems analyst to include researching and resolving HRIS problems, unexpected results or process issues; performing scheduled activities; assisting in the development and testing of systems changes; recommending solutions or alternate methods to meet requirements.
Acts as liaison with IT regarding host software upgrades, fixes and modifications.
Design programs and documents, simple to moderate complex applications covering each the Human Resources disciplines (i.e., Compensation, Recruiting, Employee Relations, Benefits, Talent Management) Trains co-workers in using new and existing applications, software, etc.
Assists in the introduction of new technologies (i.e., imaging, voice response systems, software, new operating systems, etc.) into Human Resources by responding to questions, training and documenting processes/procedures. Consults with users to determine teaching/training needs and recommend appropriate technology solutions. Customizes solutions to meet the needs of the organization or the target audience. Provides instruction and support to end-users in the use of technological solutions and troubleshoots technologies as needed. Monitors emerging trends and technologies and assesses their value to the organization's educational or training programs.

Minimum Requirements:

A bachelor’s degree in information technology, computer science or related programs with 2+ years of direct Workday reporting and configuration experience is strongly preferred.
Four or more years of experience working directly with Workday reporting and configuration a high school diploma or GED may be substituted in lieu of a bachelor’s degree.
Minimum 1-2 years’ experience using Microsoft Access and Excel with demonstrated ability to develop queries and reports is required.
Five years or more of experience with database and/or application design methods is preferred.

Skills:

High competence in Microsoft Office products-particularly Access and Excel.
Strong ability to troubleshoot and resolve technical issues.
Ability to analyze business issues and problems, determine impact, and develop solutions for implementing changes.
Ability to plan, organize, and lead projects. Includes the ability to effectively communicate in writing and verbally with technical and non-technical audiences. Also includes persuasion and negotiation skills to resolve differences with skill and understanding.
Ability to quantify and prioritize assigned activities, the ability to adapt to changing priorities, and perform duties with minimal supervision. Includes ability to act both independently and as part of a team.
Ability to multitask; excellent time management skills and resourcefulness with strict attention to detail required.

Knowledge:

Knowledge of Human Resources systems (Workday).
Knowledge of data analysis concepts and practices at a level sufficient to develop basic to mid-level queries and reports.
Knowledge of database and/or application design techniques and methodologies in order to work with HR and other areas to design, build, implement and maintain applications developed with Microsoft Access and Excel.
Demonstrates ability to understand and interpret detailed policies and procedures and to be able to apply them to various situations. This includes thorough understanding of Capital Blue Cross' responsibility to maintain privacy of Protected Health Information as required by the Health Insurance Portability and Accountability Act.

Physical Demands:

While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
The employee must be able to work over 40 hours per week.
The employee must occasionally lift and/or move up to 5 pounds.

About Us: Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

Capital Blue Cross

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