Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How You’ll Make An Impact

The Senior Director, Global Benefits is responsible for leading the company’s strategic direction and administrative program management for domestic and international benefits, including Health & Welfare, Retirement, Community and additional benefits. This includes providing strategic leadership for Workers Compensation, Leave of Absence, HR policies and related communications.

The role reports to the VP, Total Rewards, HR Technology & Operations, manages a team of 4 and is based in our Buckhead office (4 days a week on-site).

Strategy, Administration and Compliance for Health & Welfare, Retirement and Community Benefits (50%)

Responsible for leading the Health & Welfare strategy, renewals and vendor partner selections/oversight.
Lead Health & Welfare and retirement plan administration for U.S. and Canada.
Partner with in-country HR for strategic recommendations for Mexico and Asia.
Leverage data to drive informed decision making around benefits and program strategy.
Support employee wellbeing with benefits that meet a variety of needs and priorities while supporting employee their career journey.
Serve as liaison to key internal partners, including Payroll, HR business partners, HR Technology, Finance and more.
Monitor market trends, best practices and legislative developments.
Oversee budgeting, audits and cost management for all benefits.
Ensure compliance and ongoing awareness of laws, regulations and trends affecting Health & Welfare benefits and Leaves of Absence and compliance with Company policies, procedures and documents (e.g. plan documents, SPD’s, SBC’s SARs, privacy/HIPAA practices, 5500’s). Ensure ACA administration/compliance in partnership with third party administrator.

Strategic Leadership for Leave of Absence and Workers Compensation programs (25%)

Oversee Leave of Absence policies, administration and compliance.
Partner with Legal on complex Leave of Absence and ADA related consultations.
Provide oversight of day-to-day management, reporting and vendor partners for Workers Compensation claims and compliance.

Lead Benefits Communications, Engagement & Special Projects (25%)

Oversee strategy, planning and implementation of multi-channel employee communications and engagement for all benefit plans throughout the employee lifecycle for U.S. and Canada.
Responsible for benefit budgets, invoices and payments, reconciliations
Manage HR Benefits and Time Off policies and related initiatives.
Support special projects including cross-functional initiatives and potential acquisitions.
Provide communications and training to HR, leaders and employees.

Must Have

WE’D LOVE TO HEAR FROM YOU IF:

8+ years of experience working in benefits; 5+ years of experience managing and leading a team.
Excellent customer service skills, supporting both internal and external customers.
Detail oriented with strong analytical skills.
Innovative and process-improvement focused.
Working knowledge of FMLA laws, retirement plan rules and Health & Welfare/ACA regulations (e.g. ERISA, HIPAA, COBRA and ACA), with ongoing management of regulatory developments.

Preferred Skills And Experience

Bachelor’s degree; experience in a retail environment a plus
Experience working with HRIS systems, including Workday.
Strong project management and strategic planning skills.
Strong MS Office skills (especially Excel) with proven ability to quickly learn other required systems. HRIS (Workday) and Benefits Administration system experience preferred.

Make a Career At Carter’s

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Carters Inc.

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Senior Director, Global Benefits