About the Role:

We are seeking a Manager of People Operations who will be responsible for leading key P&O initiatives that enhance operational efficiency, data integrity, and compliance. This role will manage and deliver process improvements, drive HR project coordination across departments, and ensure the smooth operation of core P&O processes. The ideal candidate is a proactive, systems-oriented leader who thrives on optimizing workflows and ensuring consistency and compliance in all areas of People Operations.

Reporting to the Head of People Operations and Transformation, this position involves collaboration with the People and Organization team, business units, and cross-functional teams to understand and address the unique challenges and requirements of our US workforce.

What impact you can create at CHANEL:

Support the Global Corporate Client Group, ensuring seamless delivery of HRA services and operational excellence across the employee lifecycle.
Lead the planning, execution, and completion of critical P&O projects. Manage timelines, deliverables, resources, and cross-functional collaboration to ensure goals are met.
Implement scalable solutions, automation, and documentation to support a rapidly evolving organization
Identify opportunities to improve, streamline, and scale P&O processes including onboarding, offboarding, and data administration. Implement best practices and automation where possible to boost efficiency.
Oversee the accuracy and consistency of data within Workday. Conduct regular audits and partner with P&O team members to maintain clean and reliable employee records.
Ensure that all P&O practices, systems, and documentation comply with relevant labor laws, data protection regulations (e.g., GDPR), and company policies. Serve as a point of contact for internal policy reviews and updates.
Act as a liaison between the People Ops team and other departments (Legal, IT, Finance) to coordinate and align on cross-functional P&O initiatives and projects.
Champion continuous improvement by monitoring metrics and feedback, recommending changes to improve employee experience and operational agility.
Closely collaborate and provide SME-to-SME with operational counterparts across other P&O teams to ensure alignment, drive consistency, and seamless execution of people processes.
Support the Head of People Operations and Transformation on various high-priority projects and strategic initiatives related to business process workflow enhancements, and policy development. Provide tactical execution and guidance on priority projects and people strategies.

You are energized by:

Problem Solving: Addressing complex challenges and creating impactful solutions.
Continuous Learning: Staying up-to-date with the latest legal and compliance updates and industry best practices, continuously improving your skills and knowledge.
Collaboration: Working closely with diverse stakeholders, building strong relationships, and fostering a collaborative environment to achieve common goals.
Process Improvement: Analyzing and optimizing business processes, making a tangible impact on the efficiency and effectiveness of operations.
Innovation: Being part of a forward-thinking company that values innovation and encourages creative problem-solving.
User Empowerment: Providing training and support to end-users, helping them become proficient and confident in using Workday applications.
Strategic Impact: Contributing to strategic initiatives and driving operational excellence, playing a key role in the company’s success.
Versatility: Managing multiple tasks and projects simultaneously, thriving in a dynamic and fast-paced environment.
Impact: Delivering solutions on time and within scope and seeing the positive impact of your work on the organization.
Inclusive Culture: Being part of a company that celebrates diversity and fosters an inclusive and supportive work environment.

What you will bring to the team:

A keen eye for analyzing and improving business processes, with experience in business process re-engineering and optimization.
Excellent verbal and written communication skills, allowing you to effectively collaborate with stakeholders at all levels and clearly document processes and requirements.
Strong project management skills, with the ability to manage multiple tasks and projects simultaneously, ensuring timely and within-scope delivery.
Proven ability to build and maintain positive relationships with stakeholders, understanding their needs and providing ongoing support and guidance.
Meticulous attention to detail to ensure data integrity, accuracy in reporting, and consistency in process documentation.
A genuine passion for technology and process improvement, and enthusiasm for contributing to the success of the organization.
Highest commitment to data confidentiality.
Familiarity with global labor laws and data protection regulations
Excellent project management and organizational skills
Strong interpersonal and communication abilities to effectively collaborate across teams

Position Logistics:

3+ years of progressive experience in People Operations or HR
Bachelor’s Degree or equivalent work experience preferred.
Position is located at our NY Corporate Office
Experience in a global people organization preferred
Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

The anticipated base salary range for this position is $70,100 - $115,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    
For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

CHANEL

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