Job Summary

Virtual Customer Experience & Support Associate

Location: Remote – Philippines

Job Type: Full-Time

Schedule: Monday–Friday, U.S. Business Hours

Compensation: $10 - $20 an hour, paid bi-weekly

About the Position

We are hiring a friendly and professional Virtual Customer Experience & Support Associate to assist our team with customer communications, inquiry management, and daily support operations.

This position focuses on responding to routine inquiries, maintaining accurate customer information, organizing communication records, and assisting with customer-related administrative tasks.

We welcome individuals who enjoy helping others and working in a professional remote environment.

Training and clear instructions will be provided.

Key Responsibilities

Assist with routine customer email inquiries

Maintain accurate customer contact information

Organize customer communication records

Update information in internal databases

Track customer requests and follow-up activities

Assist with preparing customer support summaries

Coordinate routine requests with internal team members

Maintain organized digital customer files

Support appointment confirmations and scheduling

Follow established customer service procedures

Provide regular updates on assigned activities

Qualifications

Good written and verbal English communication

Friendly and professional communication skills

Strong organizational abilities

Basic knowledge of Google Workspace or Microsoft Office

Comfortable using email and online communication platforms

Ability to follow established procedures

Strong attention to detail

Dependable and professional work habits

Willingness to learn new systems

Experience

Previous experience in customer service, administrative support, virtual assistance, or customer communications is helpful but not required.

Entry-level applicants are welcome to apply.

Technical Requirements

Must currently reside in the Philippines

Reliable computer or laptop

Stable internet connection

Familiarity with email and browser-based applications

Availability during assigned U.S. business hours

Ability to communicate with the team throughout the workday

Work Schedule

Monday through Friday during U.S. business hours.

Candidates must maintain consistent availability during their assigned schedule.

Ideal Candidate

The ideal candidate is friendly, patient, organized, and professional. You should enjoy assisting customers, maintaining accurate information, and helping ensure routine communications are handled efficiently.

How to Apply

Please submit your application through Indeed with your updated resume.

We look forward to hearing from you!

Pay: $10.00 - $20.00 per hour

Benefits:

Work from home

Application Question(s):

Are you currently residing in the Philippines?

Are you available to work Monday through Friday during U.S. business hours?

Work Location: Remote

Charity Recruitment

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Virtual Customer Experience & Support Associate