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Job Summary

Job Description

Overview

The City of Dallas is seeking a detail-oriented Benefits Manager to oversee the administration of employee benefits programs for approximately 23,000 participants, including active employees and retirees. This role emphasizes operational excellence, participant experience, and seamless benefits delivery through Workday and other HRIS platforms.

Working collaboratively, you will partner with budget, contracts, executive, and wellness teams to ensure benefits programs are accurate, compliant, and user-friendly.

Essential Functions

1 Administer health, dental, vision, life, disability plans for self-insured and fully insured programs

2 Manage benefits enrollment, tracking, and reporting through Workday

3 Maintain accurate participant records and ensure data integrity

4 Prepare benefits reports to support organizational decision-making

5 Lead electronic open enrollment and benefits education initiatives

6 Provide clear, user-friendly guidance to participants, addressing inquiries promptly

7 Design communication strategies that simplify complex benefits information

8 Partner with budget teams to support billing reconciliation and cost management

9 Coordinate with contracts teams on vendor management and procurement activities

10 Collaborate with wellness teams to integrate benefits with health initiatives

11 Ensure compliance with federal and state regulations, including COBRA, HIPAA, and ACA

12 Maintain electronic records in line with organizational and regulatory requirements

13 Assist executive leadership with benefits initiatives and planning

14 Identify opportunities for process improvements and efficiency enhancements

15 Escalate complex issues with recommendations for resolution

Knowledge, Skills, And Abilities

Strong understanding of benefits compliance and electronic records management
Proficiency in electronic benefits administration systems and reporting tools
Advanced Microsoft Office skills, particularly Excel
Proficiency with Workday or similar HRIS platforms
Knowledge of self-insured and fully insured plan administration
Commitment to excellent participant service
Attention to detail and strong organizational skills
Clear communication of complex information
Analytical problem-solving skills
Team-oriented and collaborative mindset
Adaptability in a fast-paced environment

Minimum Qualifications

EDUCATION

Bachelor’s degree in Human Resources Management, Business/Public Administration or Social Science field.

Experience

Five (5) years of hands-on benefits administration experience

AND

Three (3) years of management/supervisory responsibilities

EQUIVALENCIES

High school diploma or GED plus nine (9) years of the required experience, including three (3) years of the stated management/supervisory responsibilities will meet the education and experience requirements.
Associate degree in any field plus seven (7) years of the required experience, including three (3) years of the stated management/supervisory responsibilities will meet the education and experience requirements.
Bachelor's degree (or higher) in a non-specified field plus seven (7) years of the required experience, including three (3) years of the stated management/supervisory responsibilities will meet the education and experience requirements.

Preferred Qualifications

Professional certifications (CEBS, PHR, SHRM-CP, or similar).
Experience managing large-scale benefits programs (10,000+ participants).
Background in public-sector benefits administration.
Knowledge of integrating wellness programs with benefits platforms.

Salary Range

$85,176.00 - $106,475.20

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

City of Dallas

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