Who We Are

At Drop Mobility we believe in a shared, electric, sustainable and connected future for urban mobility. Founded in 2017, we have grown consistently and are now operating in 60+ cities across North America with offices in San Francisco, Toronto, and across the continent.

We work closely in partnership with municipal governments, transit agencies, non-profit bike share organizations, corporates, campuses and other bike advocacy organizations to support and operate thousands of electric vehicles every day. Our best-in-class e-bikes, our full-stack software platform and our dedicated operations division provide mobility solutions that help tackle some of our generation’s biggest challenges around climate change and traffic congestion.

Who We Are Looking For

Drop is seeking highly motivated and capable individuals to join our Customer Success team.

Responsibilities include responding to customer inquiries via email, working cross functionally with fleet and engineering teams to ensure seamless operations of micro-mobility systems, and collaborating with the Customer Success Coordinator to develop internal SOPs and improve support processes.

Our customers’ needs vary and our customer base is growing by the day, so we are looking for candidates who are dynamic and up for a challenge in a fast-evolving industry. Ideal candidates attributes include:

Proficient written and verbal communication
Manage workload expectations with limited supervision
Aptitude for problem solving and pattern recognition
Ability to follow multitiered SOPs with accuracy and consistency
Strong time management skills
Capacity to use a variety of platforms and software tools to complete daily tasks
Passionate about the space and would enjoy working in this field

Preferred Qualifications

Ideal candidates should have:

At least 2 years relevant customer service experience
Familiarity with Google or Microsoft office suite of programs
Computer and internet access required
Flexible work schedule with emphasis on weekend availability
Interest in shared mobility or biking a plus
Undergraduate degree a plus
Bilingual (English & Spanish) a plus

In exchange for your talents, we offer a fun and dynamic work environment with room for growth within the company and across different business verticals. This is a location specific remote part time position. The starting wage is $18/hour for the first 60 days with a wage increase to $20/hour after successful completion of this probationary period. 20 hours of work each week with shifts ranging from 4 to 8 hours a day, three to four days a week.

Start and end times of workday vary by timezone but will not include overnight hours. Work availability Saturdays and Sundays are a must.

How to Apply

Email jobs@dropmobility.com with the following subject line - “Application for Customer Success Associate”.
Attach a resume, and optional cover letter.
In the body of the email please provide 4 bullet points why you feel you are the best candidate for this role.

Drop is a fast-growing startup with a passionate team that offers many unique experiences and opportunities for professional growth and development. If you’re excited about what we are building and think you could be a good fit for the challenge, please get in touch! We’d love to start a conversation.

Job Types: Part-time, Contract

Pay: From $18.00 per hour

Benefits:

Work from home

Education:

Bachelor's (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location: Remote

Drop Mobility

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