About the Role

Serve as the single operational contact between company, affiliates, and UKG; consolidate vendor direction with a unified voice.

Responsibilities

Hold UKG accountable for delivery standards: accuracy, timeliness, and responsiveness.
Maintain visibility across all vendor engagements, including Senior Payroll Tax Analyst interactions with UKG Tax.
Track and drive resolution for vendor defects, processing errors, and service gaps.
Validate payroll outputs including earnings, deductions, taxes, and net pay against expected outcomes, policies, and regulations.
Manually recreate payroll scenarios to confirm accuracy and identify discrepancies.
Investigate payroll discrepancies and perform root cause analysis regarding inputs, system configuration, or vendor processing.
Support US and Canadian expatriate payroll and complex scenarios requiring advanced expertise.
Define expected payroll outcomes as technical payroll SME without configuring the payroll system.
Partner with internal HRIS and UKG HRIS to ensure accurate, compliant system configurations and validate changes before go-live.
Develop test scenarios, execute UAT, and validate changes affecting payroll outcomes.
Support setup and validation of new state and local tax jurisdictions with the Senior Tax Analyst.
Validate year-end system outputs including W-2, W-2C, and T-4 reporting.
Partner on tax-related matters maintaining operational control while Senior Payroll Tax Analyst liaises with UKG Tax.
Coordinate across HR, Finance, HRIS, and vendor teams to align payroll inputs, systems, and outputs.
Reinforce payroll operating model boundaries and escalate operational issues appropriately.
Identify and surface opportunities to improve vendor performance, system integrity, and operational efficiency.
Provide functional guidance and serve as the payroll resource for internal and affiliate inquiries.
Other duties as assigned.

Qualifications

Bachelor’s degree in Business, Finance, Accounting, Human Resources, Information Systems, or related field; or equivalent education/experience combination.
Minimum 8 years payroll experience including managed-service model support.
Experience holding outsourced payroll providers accountable.
Multi-state US payroll experience; exposure to Canadian payroll and reporting (T-4).
Strong payroll calculation and tax structure understanding.
Manual payroll calculation and validation ability outside payroll systems.
Payroll system testing experience including test scenario development and UAT.
Experience with enterprise payroll systems (UKG, SAP, Workday, ADP, or similar).
Advanced Microsoft Excel skills for data analysis and reconciliation.
Strong analytical, problem-solving, and reconciliation abilities.
Excellent communication and collaboration skills with HR, Finance, HRIS, and vendors.

Preferred Skills

Certified Payroll Professional (CPP) preferred or ability to obtain within 12 months.
Experience with payroll system implementations, integrations, or upgrades.
Experience with payroll tax reconciliation and year-end reporting.
Canadian payroll experience preferred.
Project or change management experience.

Elevate Search LLC

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