ServiceNow HRSD Developer
Location: Remote, USA
Rate: $65 - $75 per hour (W2 Preferred)
Job Type: Contract, 6 Months +
Our client is seeking a highly experienced ServiceNow Developer with strong functional and technical expertise in Human Resource Service Delivery (HRSD) and Customer Service Management (CSM). This role will play a key part in delivering enterprise-grade ServiceNow solutions across HR and customer-facing workflows, portal development, and systems integration.
The ideal candidate will be a hands-on developer with a deep understanding of both HR and customer service operations, and will work closely with platform administrators, ITSM teams, and business stakeholders to deliver automation, self-service portals, and streamlined case management experiences.
Key Responsibilities:ServiceNow HRSD & CSM Development:

Design, develop, and configure ServiceNow HRSD and CSM modules (e.g., Case Management, Lifecycle Events, Agent Workspace, Portals).
Create and enhance Employee Service Portals and Customer Service Portals using JavaScript, AngularJS, HTML/CSS, and UI Builder.

Integration Development:

Integrate ServiceNow HRSD/CSM with third-party platforms (e.g., Workday, SAP SuccessFactors, ERP, CRM) using REST, SOAP, Integration Hub, and Flow Designer.
Ensure data synchronization and security for business-critical processes like onboarding, offboarding, and case routing.

Workflow Automation:

Build and maintain complex workflows, subflows, business rules, client scripts, and UI policies for seamless automation across HR and CSM domains.

Testing & Support:

Conduct unit testing and support User Acceptance Testing (UAT).
Provide troubleshooting support for HRSD/CSM modules, patch releases, and platform enhancements.

Documentation & Governance:

Maintain technical documentation in line with ServiceNow best practices.
Follow platform governance standards and contribute to ongoing improvement of development frameworks.

Key Requirements:

8+ years of overall IT experience, with 5+ years dedicated to ServiceNow development.
Proven hands-on experience with ServiceNow HRSD and CSM implementations.
Strong scripting skills in JavaScript, Glide Scripting, HTML/CSS, and AngularJS.
Experience with REST/SOAP APIs, Integration Hub, and platform security models (ACLs, roles).
Proficiency in designing and deploying service catalogs, approval workflows, and self-service portals.
Strong understanding of HR processes (e.g., onboarding, lifecycle events, case management).
Knowledge of Customer Service operations and ITIL best practices.
Experience working in Agile teams (daily stand-ups, user stories, iterative delivery).

Preferred Certifications:

ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) – HRSD and/or CSM

IDEAL CANDIDATE PROFILE

5+ years hands-on ServiceNow development experience with direct exposure to both HRSD and CSM modules.
Skilled in creating custom portals, widgets, and automated case management workflows.
Deep familiarity with enterprise integration patterns and employee/customer service data models.
Experience working collaboratively across HR, IT, and Customer Service departments.
Holds relevant ServiceNow certifications (CSA, HRSD, CSM).
Comfortable in fast-paced environments with shifting priorities and Agile development cycles.

Focus on WD

Latest Jobs

ServiceNow HRSD Developer