Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking a detail-oriented and analytical HRIS Analyst – Workday to support the administration, maintenance, and optimization of our Workday platform. This role will partner closely with HR, Payroll, Talent Acquisition, Compensation and IT teams to ensure data integrity, system efficiency, and an exceptional employee experience.

The ideal candidate will have strong Workday expertise, experience supporting HR processes and configurations, and the ability to translate business requirements into scalable system solutions.

Key Responsibilities

Workday Administration & Support

Serve as a primary point of contact for Workday support and troubleshooting.
Maintain Workday configurations, business processes, security roles, basic reports, and dashboards.
Support Workday modules including Core HCM, Absence, Compensation, Talent and Benefits as applicable.
Monitor system performance and identify opportunities for optimization and automation.
Manage system updates, feature releases, and regression testing activities.

Business Process & Configuration Management

Configure and maintain Workday business processes, notifications, validations, and workflows.
Gather business requirements and translate them into system solutions.
Support implementation of new Workday functionality and enhancements.
Partner with stakeholders to improve HR processes and employee experiences through technology.
Deep, hands-on experience specifically in the Advanced Compensation module - Configure compensation matrices, merit/bonus grids, eligibility rules, and the Compensation Review business process.
Proficient with EIBs (Enterprise Interface Builders) for bulk data loads and complex Calculated Fields.
Configure & maintain security set up, specific security segments and business process permissions.

Data Integrity & Compliance

Perform regular audits to ensure data accuracy and compliance with internal controls.
Support data governance initiatives and maintain data quality standards.
Assist with security audits, access reviews, and compliance requirements.
Maintain documentation for configurations, processes, and controls.

Integrations & Vendor Management

Support Workday integrations with third-party systems such as Payroll, Benefits, ATS, Identity Management, and Finance applications.
Partner with IT and external vendors to troubleshoot integration issues.
Participate in testing and validation of inbound and outbound interfaces.

Project & Change Management

Support Workday implementations, upgrades, and enhancement projects.
Participate in system testing, user acceptance testing (UAT), and deployment activities.
Create user guides, training materials, and process documentation.
Provide end-user training and support where required.

Qualifications

Required

Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field.
3 - 6 years of HRIS experience with at least 2 years supporting Workday.
Strong understanding of Workday Core HCM and business process configuration.
Experience supporting HR operations, data management, and system administration.
Strong analytical, problem-solving, and stakeholder management skills.
Excellent verbal and written communication skills.

Preferred

Workday Pro certification(s) or equivalent Workday experience.
Experience with Workday Security Administration.
Experience with Workday integrations (EIB, Core Connectors, Studio, PECI, etc.).
Experience supporting global HR processes.
Knowledge of HR compliance, payroll, and workforce management processes.

Key Competencies

Workday Functional Expertise
HR Technology & Systems Thinking
Data Analysis & Reporting
Process Improvement
Stakeholder Management
Problem Solving
Attention to Detail
Ability to handle pressure and multitask
Maintain confidentiality as they will handle sensitive executive and equity data and the ability to calmly troubleshoot logic errors on tight, high-stakes deadlines.

Additional Information

This is an hourly contractor role with an annual equivalent base salary range of $116,100 to $166,865 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Please note this is a hybrid role that requires an in-office presence 3 days / week (Tue-Thur)

Please note: We are unable to sponsor work visas for this position. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Freshworks

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