People Operations - HR Generalist
Reports To: Director of People Operations

Position Summary
The People Ops Generalist supports the day-to-day operations of the People with a primary focus on regulatory compliance, data analytics, operations, employee relations support, and benefits administration. This role helps ensure that company & People Ops policies, processes, and employee lifecycle activities comply with applicable federal, state, and local employment laws.
Reporting into the Director, the Generalist serves as a trusted operational partner to employees while maintaining strong attention to detail, data accuracy, and risk mitigation. This position also plays an important role in maintaining HCM data integrity and leveraging HCM system reporting and analytics to support compliance monitoring, workforce insights, and informed decision-making.
The ideal candidate is a proactive and analytical HCM professional who effectively bridges employee needs, operational processes, and legal compliance requirements.

Key Responsibilities
Compliance & Risk Management

Maintain working knowledge of federal, state, and local employment laws and regulations, including FLSA, FEP, EEO, FMLA, and ADA.
Identify potential compliance risks and escalate findings to the Director of People Operations with recommended corrective actions.
Conduct routine audits of personnel files, I-9 documentation, payroll records, job classifications, and People Ops data to ensure compliance with internal policies and regulatory requirements.
Assist in drafting, reviewing, and maintaining employee handbooks, company & People Ops policies, and procedures to reflect evolving legal and regulatory requirements.

Employee Relations & Investigations

Support the Director of People Operations in addressing employee relations matters, including employee concerns, policy interpretation, and workplace conflict resolution.
May provide guidance to employees on policies, performance management practices, and disciplinary procedures to promote fairness and consistency.

Data Management, Reporting & Analytics

Utilize advanced Microsoft Excel functions (e.g., pivot tables, lookups, formulas, and data validation) to compile, audit, and analyze HCM data.
Maintain data accuracy and integrity within the HCM system around routine audits and quality checks.
Generate and analyze HCM reports related to people, turnover, leave usage, payroll data, and benefits participation.
Support leadership with data-driven insights that help identify trends, potential compliance issues, or operational improvements.

Operations, Payroll & Benefits Administration

Audit benefit invoices and payroll deductions to ensure accuracy and alignment with enrollment records.
Serve as a backup resource for payroll processing and assist in resolving payroll discrepancies or employee inquiries.
Administer employee leave programs, including Family and Medical Leave Act, state leave programs, and accommodation processes under the Americans with Disabilities Act.
Support administration of employee benefit programs, including health, retirement, and wellness plans.

Onboarding & Employee Lifecycle Administration

Ensure onboarding processes comply with federal employment eligibility requirements, including proper completion and verification of Form I-9 documentation.
Support employee lifecycle transactions including job changes, compensation updates, and terminations while ensuring accurate HCM documentation.

Required Qualifications
Experience

3–5+ years of progressive experience in Human Resources, preferably in an PEOPLE OPERATIONS Generalist or PEOPLE OPERATIONS Compliance-focused role.

Education

Bachelor’s degree in human resources, business administration, a related field or equivalent work experience.

Skills

Experience working with Human Capital Management (HCM) platforms (e.g., Dayforce, Workday, SAP).
Advanced Microsoft Excel proficiency, including pivot tables, data analysis, and reporting functions.
Demonstrated experience interpreting and applying federal and state employment laws and compliance requirements.
Strong interpersonal and communication skills.
Effective problem-solving and conflict resolution capabilities.
Ability to handle sensitive and confidential information with discretion.

Preferred Qualifications

HR Certification such as SHRM Certified Professional.
Experience supporting People Operations or HR in multi-state or multi-site organizations.

Core Competencies
Analytical Thinking
Ability to audit HCM data, identify trends or anomalies, and recognize potential compliance risks.
Judgment & Confidentiality
Exercises sound judgment while handling sensitive employee relations and compliance matters.
Collaboration
Works effectively with People Operations leadership, employees, and external partners to support initiatives and operations.

If you require any accommodations during the application, interview, or assessment process due to a disability or any other accessibility-related concern, please do not hesitate to reach out to our People Ops and Recruiting team at careers@mpulsemobile.com

mPulse Mobile

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