This position manages customer project efforts and deliver exceptional customer service throughout the lifecycle of complex projects lasting approximately 6 months or longer. The individual in this position is an exceptional representative of Red River and maintains the highest standards of professionalism, attention to detail, and responsiveness to customer requests. They are the main point of contact for our customers and manage the day-to-day activities relating to the customer projects as required, including planning, coordination, scheduling, and execution of customer project requirements. Completing projects on time, on budget, and with exceptional customer satisfaction is this position’s charter. Additionally, this position interfaces with and manages the customer stakeholder team on all assigned projects and maintains a team schedule.

Primary Position Tasks:

Own end-to-end delivery of complex, multi-phase Professional Services projects from award through closeout, following PMO SOPs and execution stage gates.
Ensure scope, LOE, schedule, cost, and deliverables remain aligned throughout the project lifecycle, enforcing execution of readiness before work begins.
Track project cost, labor hours, and progress against approved budgets and LOE, identifying variances early.
Coordinate with Operations and Finance to support accurate, timely invoicing and financial reporting.
Effectively use approved project management tools as the system of record to plan, track, forecast, and report on project delivery.
Use Microsoft 365 tools, including Outlook, Teams, Excel, and Copilot, to support planning, analysis, communication, and reporting.
Establish and maintain a clear communication cadence with customers, engineers, and internal stakeholders, ensuring consistent updates and no surprises
Coordinate with peer Project Managers when project scope spans multiple practices, clearly defining ownership, responsibilities, and handoffs.
Make day-to-day project decisions within the approved scope, schedule, and budget, and escalate promptly when risks threaten delivery or customer trust.
Ensure project artifacts and documentation are complete, accurate, and audit-ready, while mentoring Project Managers to reinforce execution discipline and accountability. .
Manage expectations and track risks and benefits.
Quickly and efficiently document status, action items and update project documents.
Create presentations and deliver content in a highly effective and professional manner.
Develop and maintain standard operating processes.
Maintain industry certifications as required.
Other business duties as assigned.

Success Criteria:

Management support and consensus. It is essential that all stakeholders, particularly business leadership, agree on the goals for the project and are supportive of the work throughout the process. Everyone must understand and agree on what is to be accomplished. There must be a common vision, not just for the scope of the project, but how success will be judged at the end.
A powerful plan. A thorough plan that has clearly defined roles and responsibilities is also critical. The plan is used to manage and monitor the project’s performance throughout the process. But the real key is the ability to use that plan to manage progress and communicate effectively as the project progresses.
Effective communication. This means opening the loop between the project manager and the project team, between all team members, and among the project manager and the organization’s leadership and other internal and external stakeholders. The communication must be multidirectional, and be effective, whether written, verbal or nonverbal. While actions speak louder than words, communication is key to knowing what those actions should be and when they should be completed.
Scope control. Scope changes are inevitable and will alter a project’s scope. Need to control the scope as much as possible. All involved with the project must understand that a change in scope has implications on the project’s cost, schedule and the quality of the end product.
Consistent methodology. This stems from the ability to leverage the knowledge gained from prior projects. Prior practice creates a consistent terminology and provides experiences to draw from. Moreover, creating consistency allows project managers to better set and manage stakeholder expectations, since they’ll be more comfortable as to what should be happening throughout the process.

Minimum Education/Certification/Experience Requirements:

6+ years of experience in the project manager field or in a related area
Bachelor-level degree in management or equivalent educational or professional experience and/or qualifications
Experience with collaboration tools such as Teams and/ or WebEx
Demonstrated success managing high-visibility customers and cross-functional teams.
Proven experience leading complex infrastructure, cloud, federal, and managed services projects.
PMP Certification or master’s degree in project management
Certified ScrumMaster (CSM).
Advanced certifications such as PgMP, PMI-ACP, or ITIL.

Preferred Education/Certification/Experience:

Knowledge, Skills and Abilities:

Proficient with SharePoint, MS Excel, MS Word, MS PowerPoint, MS Project and MS Visio
A wide degree of creativity and latitude is expected.
Well organized and detail oriented
Analytical and have a keen grasp on evaluating project activities and mitigating risks to successful completion.
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Essential Elements (Mental; Physical; Equipment used):

This position is a remote position that requires remaining in a stationary position for multiple hours throughout the workday.

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Special Requirements:
This position requires up to 25% travel to customer sites to support Red River business initiatives.

Basic Qualifications:

U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our

benefit

offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American’s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact

accommodation@redriver.com

. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

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