JOB SUMMARY:

The Account Manager is responsible for managing client relationships and driving sales growth. In some territories, this position may oversee a team of service personnel and therefore requires the ability to balance strategic sales objectives with operational team leadership to ensure exceptional customer satisfaction and service delivery.

ESSENTIAL JOB FUNCTIONS:

Account Management

Build and maintain strong relationships with existing and prospective customers
Develop and execute sales strategies to achieve revenue and profitability targets
Identify new business opportunities and expand market share within assigned territory
Conduct sales and technical presentations with demonstrations to showcase RMC solutions
Negotiate contracts and manage customer expectations to ensure long-term partnerships
Create customer solutions proposals including service, technology, and chemicals, along with professional presentations
Structure and communicate plans, progress, and results on a regular basis to the different RMC stakeholders
Provide market intelligence to marketing management
Create and maintain sales activity pipeline according to existing company procedures, using CRM software
Provide customer accounts with regular revenue re-forecasts vs original plans
Lead overall customer experience and coordinate as needed with local sales and service teams
Deliver business reviews including KPIs to customers, either in person or remotely
Champion safety awareness & compliance with RMC team, prospects and existing corporate accounts

Service Management

Lead and manage service technicians to deliver exceptional on-site customer support
Coordinate service schedules as needed, ensuring timely delivery of on-site services and solutions
Train, mentor, and develop service team members to enhance technical and customer service skills
Monitor service team KPIs and provide feedback to ensure alignment with company standards
Provide guidance on troubleshooting equipment and chemical application issues
Conduct on-site evaluations to ensure the effectiveness of implemented solutions
Oversee inventory management and ensure service team members have the necessary tools and resources
Stay informed about industry trends, competitors, and emerging technologies
Perform similar/related duties as needed

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:

Bachelor’s degree in chemical engineering, Business Administration, or related field (preferred)
Valid driver’s license

EXPERIENCE:

5+ years in Account/Service Management for food and beverage safety and sanitation in production/manufacturing environments.

SKILLS:

Able to build professional customer presentations using MS Office tools
Solution selling and negotiation
Ability to understand P&L, with strong attention to detail
CRM software

COMPETENCIES:

Strategic agility
Leadership
Business acumen
Change management
Effective listening
Ability to develop trust & relationships
Priority management
Effective communication and interpersonal skills
Problem Solving

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a hands-on field sales and service position that requires the majority of time spent in the field servicing customers and making sales calls to prospects. Additional requirements below.

Ability to transport RMC chemical products and equipment (pushing, pulling, and lifting - approximately 50 lbs.).
Travel is required and may include extended drive times and overnight stays based on assigned territory
Sit or stand for extended periods of time
Walking extended distances in a factory environment, sometimes on wet surfaces
Ability to climb ladders
Efficient use of hand tools for installing and servicing equipment
Visual acuity necessary to utilize a computer monitor and ability to operate general office equipment throughout the course of a normal workday

Rochester Midland Corporation

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Account Manager