Overview

L4 Storage Group is seeking friendly, dependable, and detail-oriented Customer Service Representatives to join our growing self-storage team. This position plays a key role in providing exceptional customer service while helping maximize occupancy through lead follow-up, rentals, collections, and tenant support.

The ideal candidate enjoys talking with people, is comfortable multitasking, and takes pride in following through on every customer interaction.

If the pay range or hours listed do not work for you, please do not apply!

This is a phone-intensive customer service and sales position. If you don't enjoy talking to people on the phone for most of your workday, this position will likely not be a good fit.

Must have your own equipment and a quiet distraction free work place.

Responsibilities

Answer incoming customer calls professionally and courteously
Return missed calls promptly
Respond to voicemail, email, text, and online inquiries
Follow up on all leads until the customer rents or requests no further contact
Assist customers with renting storage units and completing rental agreements
Process payments and set up AutoPay
Contact tenants regarding past due balances and collect payments
Provide excellent customer service by answering questions and resolving concerns
Document all customer interactions accurately in company software
Promote tenant protection plans and company promotions
Maintain confidentiality of customer information
Meet individual performance goals and company standards

Skills

Previous customer service, sales, or call center experience preferred
Strong verbal and written communication skills
Comfortable speaking with customers by phone throughout the day
Ability to multitask
Excellent organizational and time management skills
Self-motivated and dependable
Ability to work independently with minimal supervision
Basic computer proficiency and able to move through software with ease
High school diploma or equivalent

Pay: $13.00 - $15.00 per hour

Application Question(s):

Have you ever worked in self storage or property management?
Below are the shifts we are looking to fill (All are Eastern Standard Time):

Monday- 4pm-7pm
Wednesday- 11am-2pm
Wednesday- 4pm-7pm
Thursday- 11am-2pm
Thursday- 4pm-7pm
Friday- 11am-2pm
Friday- 4pm-7pm
Saturday- 9am-5pm

Which of these shifts are you available for?

How many years of Customer Service experience do you have? Is it in person or over the phone?

Work Location: Remote

Self Storage Management

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