At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
This role leads a critical HR Operations Support function responsible for delivering compliant, scalable, and high-impact operational support across Talent Acquisition and Workforce Compliance domains. The position oversees enterprise-wide processes including background checks (domestic and international), recruiting and requisition operations, recruiting compliance, I-9 and immigration compliance, vendor and contract governance, M&A integration support, system data ownership within Workday ATS and HCM, and case management oversight within ServiceNow.
The role serves as a foundational driver of HR operational excellence by ensuring regulatory adherence, operational efficiency, and data integrity across systems and processes. Success in this position is measured by service quality, audit readiness, compliance integrity, process efficiency, vendor performance, team development, and effective case management performance.
This leader plays a key role in strengthening the organization’s compliance framework while enhancing the employee and candidate experience through streamlined, technology-enabled HR operations.

This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS.

Job Responsibilities:

Lead, coach, and develop a high-performing HR Operations Support team, demonstrating strong people management, coaching, and performance development capabilities
Establish clear performance standards, service-level expectations, and operational governance models while driving accountability through measurable service metrics and dashboards
Drive workforce planning and capacity management to support enterprise hiring and compliance demands within a large, complex organization
Oversee domestic and international background check programs, ensuring regulatory compliance, operational risk mitigation, and strong vendor performance management
Govern recruiting compliance practices with deep knowledge of federal, state, and international employment regulations
Lead enterprise I-9 compliance strategy, audit preparedness, remediation efforts, and process controls with a strong focus on audit readiness and regulatory integrity
Oversee immigration support processes in partnership with internal stakeholders and external counsel
Manage end-to-end job requisition operational support within Workday ATS, ensuring data governance, system integrity, and consistent recruiting workflows
Serve as data owner for Workday ATS and HCM within scope of recruiting and compliance operations, ensuring reporting accuracy, data quality, and HRIS optimization
Lead system enhancements, configuration improvements, and stabilization initiatives leveraging strong HRIS expertise
Oversee ticket and case maintenance within ServiceNow, ensuring timely resolution, accurate documentation, SLA adherence, and trend analysis to improve service delivery
Monitor and analyze case management metrics to identify improvement opportunities and enhance employee experience
Partner with Talent Acquisition leadership and cross-functional HR teams to optimize requisition management, candidate lifecycle processes, and operational controls
Lead vendor governance for background checks, immigration, and other HR operational partners, demonstrating strong contract management and risk mitigation capabilities
Manage vendor performance, service-level agreements (SLAs), cost controls, and continuous improvement initiatives
Support due diligence and integration efforts during M&A activities, including background checks, immigration, compliance alignment, and HR systems integration
Identify operational risk areas during integration and implement mitigation strategies to ensure seamless transition into Workday HCM and ATS
Drive enterprise-wide continuous improvement initiatives using structured project and process management methodologies
Identify opportunities for automation, system optimization, and AI-enabled capabilities to improve accuracy, efficiency, and scalability
Implement and monitor operational metrics, dashboards, and performance indicators to measure data quality, compliance effectiveness, service delivery, and process efficiency
Standardize documentation, training materials, and change adoption plans to ensure sustainable process execution

Education Experience:

Bachelor’s Degree plus 3 years of related experience
OR Advanced degree with 1 year of related experience
OR equivalent combination of education and experience

Work Experience (Preferred):

4–7 years in HR Operations, Talent Acquisition Operations, Compliance, or shared services environment
4–7 years of people leadership experience with direct reports
Experience supporting large, complex organizations (20,000+ employees preferred)
Demonstrated experience managing background check programs, I-9 compliance, and immigration processes
Vendor and contract management experience
Experience supporting M&A HR integration efforts
Hands-on experience with Workday ATS and Workday HCM
Experience with ServiceNow case management
Familiarity with Kronos, ADP, Kenexa or related platforms

Knowledge, Skills and Abilities:

Project Management (Required)
People Management (Required)
Coaching (Required)
Human Resources Information Systems (HRIS) (Required)

Licenses and Certifications (Preferred):

Project Management Professional (PMP)
Professional in Human Resources (PHR)
Certified Payroll Professional (CPP)
Six Sigma Certification (Black Belt or Master Black Belt)

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $88,400 - $159,400
Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ347142&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

T-Mobile USA, Inc.

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