Responsibilities
About the Team:
In this role, you will be the core operational engine managing day-to-day U.S. health, welfare, and retirement workflows for a specialized, highly secure workforce. Operating within a uniquely regulated and fast-paced sovereign data environment, you will ensure high data integrity, vendor accountability, and an exceptional employee experience.

You will act as the primary operational link between our workforce and external entities, balancing highly meticulous data auditing with high-touch employee care. This role requires rapid context-switching as you move from granular financial and file-feed reconciliations to managing high-stress benefits escalations, executing open enrollment cycles, and partnering cross-functionally with payroll and compliance teams to preserve system logic and regulatory alignment.

Responsibilities:
- Core Benefits Administration: Lead the day-to-day execution of U.S. benefits lifecycles, accurately processing new-hire enrollments, qualified life events, dependent modifications, status updates, and termination offboarding within our core systems.
- Employee Escalation Management: Serve as the front-line tier-2 subject matter expert for complex employee inquiries, systematically driving high-sensitivity benefits disputes and claims escalations to resolution with brokers, carriers, and internal partners.
- Vendor & Carrier Coordination: Oversee routine operational relationships with benefit brokers, insurers, and third-party administrators to ensure seamless service delivery, adherence to SLAs, and timely resolution of platform errors.
- Financial & Data Reconciliation: Execute regular audits of eligibility files, payroll deductions, carrier invoices, and vendor billing sheets. Proactively investigate structural data discrepancies and coordinate swift corrective adjustments.
- Open Enrollment Execution: Direct the end-to-end operational readiness of annual open enrollment cycles, leading system configuration testing, drafting localized communications, providing employee instructional guidance, and running post-enrollment data validation loops.
- System Integrity & Workflows: Partner closely with HRIS, payroll, and technical integration teams to manage automated file feeds, validate system updates, resolve configuration bugs, and deploy practical workflow improvements.
- Regulatory Compliance & Audits: Coordinate compliance tracking activities, ensuring the timely distribution of statutory notices, managing data collection for benefits audits, and archiving required documentation alongside legal and brokerage teams.
- Knowledge Architecture & Documentation: Own and optimize standard operating procedures (SOPs), internal FAQs, and employee-facing knowledge-base portals to ensure administrative consistency and transparent, self-serve communications.
- Pragmatic Root-Cause Analysis: Analyze recurring operational bottlenecks and system interface drops to recommend data-led, scalable modifications that increase process accuracy and employee satisfaction metrics.

Qualifications
Minimum Qualifications:
- Benefits Experience: 3+ years of dedicated experience in U.S. benefits administration, benefits operations, or closely aligned HR operations environments.
- Vendor & Lifecycle Execution: Proven track record of managing day-to-day carrier workflows, processing complex billing reconciliations, and supporting full-cycle open enrollment sprints.
- Systems & Data Fluency: Deep, hands-on familiarity with enterprise HRIS platforms (e.g., Workday, ADP) and advanced Excel capabilities (VLOOKUPs, pivot tables, data auditing strings) with strict attention to data hygiene.
- Compliance Orientation: Practical working knowledge of U.S. benefits regulations (ERISA, COBRA, HIPAA, ACA) and a demonstrated baseline of handling highly sensitive, confidential employee information with sound judgment.

Preferred Qualifications:
- Hyper-Growth or Tech Exposure: Experience operating in-house within a high-velocity technology, SaaS, or highly matrixed organization.
- Regulated Environment Competency: Experience navigating strict data compliance, information security constraints, or isolated corporate entities (e.g., sovereign clouds, defense, or government-adjacent corporate structures).
- Process Automation Mindset: A track record of transforming manual administrative workflows or tracking sheets into highly automated, documented corporate procedures.

About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $72200 - $164000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

TikTok USDS Joint Venture

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