Job Description

We have an exciting opportunity for a Senior Benefits Coordinator at UL Research Institutes and UL Standards & Engagement, based in our Evanston, Illinois, office.

The Senior Benefits Coordinator supports the delivery of HR Operations services by serving as a first point of contact for benefits & payroll inquiries, managing leave of absence coordination, and ensuring timely processing of HR Operations invoices. This role partners closely with HR Business Partners (HRBPs), Payroll, Benefits and HRIS teams, vendors, and other internal stakeholders to ensure accurate information flow, issue resolution, and a positive employee experience. The Senior Benefits Coordinator also provides administrative and reporting support to Benefits and Payroll functions and serves as back‑up for transactional payroll activities as needed.

UL Research Institutes and UL Standards & Engagement

At UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk, created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking the tough questions because we believe a safer world begins with knowledge.

What You’ll Learn And Achieve

As the Senior Benefits Coordinator, you will play a key role in the rapid growth of UL as you:

Serve as the first point of contact for employee inquiries related to benefits and payroll; respond to questions, provide guidance when possible, and escalate to appropriate SMEs as needed.
Coordinate and manage leaves of absence administration by consulting with employees, partnering with leave carriers, and communicating with internal stakeholders to ensure accurate and timely leave processing.
Review weekly 401(k) errors reports on Fidelity PSW and update employees’ data in Workday or Fidelity if needed.
Support international benefits administration activities, enrollment support, and coordination with benefits providers and manage medical reimbursement program for Singapore.
Manage payments of HR Operations invoices, including benefits, payroll, and other vendor invoices, to ensure accuracy, timely approvals, and on‑time payments in partnership with Finance and vendors.
Manage the payroll and general HR inquiries inbox, create and triage tickets, assign to the appropriate SME, and track follow‑up through resolution.
Partner with the HRIS team to create and maintain a catalog of standard HR reports; pull standard and ad‑hoc reports as requested to support HR teams’ needs.
Serve as back‑up support for transactional payroll activities as needed, including assisting during payroll processing periods and peak cycles. It includes reporting, data collection and entry.
Support HR Operations projects and initiatives by providing coordination, documentation, and administrative assistance.
Perform other duties as directed.

What you’ll experience working at UL Research Institutes and UL Standards & Engagement: We have pursued our mission of working for a safer, more secure, and sustainable world for nearly 130 years, embedding conscientious stewardship into everything we do.

People: Our people make us special. You’ll work with a diverse team of experts respected for their independence and transparency and build a network, because our approach is collaborative. We collaborate across disciplines, organizations, and geographies to build the global scientific response that today’s global challenges require.
Interesting work: Every day is different for us here. We see what’s on the horizon and use our expertise to build the foundations of a safer future. You’ll have the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.
Grow and achieve: We learn, work, and grow together through targeted development, reward, and recognition programs.
Values. Four core values guide our work: collaboration, respect, integrity, and beneficence. By living our values, we inspire the trust essential to fulfilling our mission and foster the partnerships that enable us to pursue a beneficent future in which we all can thrive.
Total Rewards: All employees at UL Research Institutes and UL Standards & Engagement are eligible for bonus compensation based on the level of the position. We offer comprehensive medical, dental, vision, and life insurance plans and a generous 401k matching structure of up to 5% of eligible pay. Moreover, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. Depending on your role, you may be able to discuss flexible working arrangements with your manager. We also provide employees with paid time off, including vacation, holiday, sick, and volunteer days.

What Makes You a Great Fit

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes:

Working knowledge of HR Operations, including benefits, payroll and leave of absence processes.
Strong customer‑service orientation with the ability to communicate clearly and professionally with employees, HRBPs, vendors, and internal partners.
Ability to work independently and as part of a team, highly organized and detail‑oriented, with the ability to manage multiple priorities, track issues, and follow through on resolutions.
Ability to assess inquiries, identify appropriate next steps, and escalate effectively to SMEs.
Strong collaboration skills with the ability to work cross‑functionally with HRIS, Payroll, Benefits, Finance, and vendors.
Working knowledge of HR systems; ability to work with reports and data accurately.
Demonstrates sound judgment, discretion, and respect for confidential information.

Professional Education And Experience Requirements For The Role Include

Bachelor’s degree in human resources, business administration, or a related field, or equivalent relevant work experience.
Minimum 2 years of experience in HR Operations, benefits administration, payroll support, or a related HR coordination role.
Experience supporting leave of absence processes, benefits administration, and familiarity with payroll operations preferred.
Experience working with an HRIS (Workday preferred).
Prior experience managing shared inboxes, ticketing systems, or service‑delivery workflows preferred.
Intermediate Excel skills.

About UL Research Institutes And UL Standards & Engagement

UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.

To learn more, visit our websites UL.org and ULSE.org.

Salary Range

$55,635.80-$76,499.22

Pay Type

Salary

UL Standards & Engagement

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