At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

What you will do:

The Benefits Manager is responsible for managing and executing the day-to-day operations of employee benefits programs across the United States. This role ensures accurate administration, compliance, vendor coordination, and seamless integration with payroll and HR systems. The position requires strong attention to detail, ownership of processes, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

Benefits Administration

Manage daily benefits operations, including enrollment approvals, eligibility tracking, and employee communications using bswift
Oversee administration of medical, dental, vision, FSA, HSA, HRA, COBRA, and voluntary benefits
Lead open enrollment activities, including system configuration, vendor coordination, and employee education
Develop and maintain benefits communication materials to improve employee understanding and engagement
Ensure accuracy of benefit elections, payroll deductions, and system records

Vendor Management & Billing

Partner with brokers and vendors to manage benefit plans, renewals, and ongoing service delivery
Manage relationships and billing processes with our benefit providers.
Review, reconcile, and approve invoices, including monthly funding, administrative fees, and claims
Lead recurring vendor meetings to review reporting, funding, and service issues
Complete monthly benefit billing reconciliations and resolve discrepancies

Retirement & Compliance

Administer 401(k) plans, including enrollments, contribution changes, and payroll deductions
Coordinate and support annual 401(k) audits and Form 5500 filings
Ensure compliance with federal and state regulations, including ERISA, COBRA, and FMLA requirements
Maintain documentation and support audit readiness for all benefit programs

Payroll & HRIS Integration

Partner closely with payroll to ensure accurate processing of new hires, terminations, and status changes
Manage salary updates, benefit deductions, and leave tracking (FMLA, parental, medical)
Perform pre- and post-payroll audits to validate benefit deductions and contributions
Upload and reconcile benefit funding (HSA, FSA, 401(k), prevailing wage) through vendor portals
Maintain PTO and leave balances

Leave of Absence Administration

Support and track employee leaves, including FMLA, parental leave, and short-term disability
Ensure compliance with company policy and regulatory requirements
Maintain leave tracking systems and provide reporting as needed

Reporting & Systems Management

Prepare and analyze weekly, monthly, and annual benefits reports
Maintain benefits databases and ensure data integrity across systems
Troubleshoot system issues and partner with vendors to resolve data or functionality concerns

Process Improvement & Projects

Identify opportunities to improve benefits administration processes and workflows
Support implementation of new systems, vendors, or benefit programs
Participate in cross-functional projects impacting HR, payroll, and benefits operations

Qualifications/Skills:

Bachelor’s degree or equivalent experience in HR, benefits, or related field
4+ years of experience in benefits administration or HR operations
Strong knowledge of U.S. employee benefits programs, including health, retirement, COBRA, and FMLA
Experience using Paylocity, ZOHO People, JIRA and/or Workday preferred
Advanced Excel and reporting skills preferred
Strong organizational, analytical, and problem-solving skills
Ability to manage multiple priorities and meet deadlines with minimal supervision

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Full Benefits Package, Paid Time Off, 401k match, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Training/tuition reimbursement, Mentorship Program, Employee exchange programme.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

Workplace Options

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Benefits Manager