POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of 2025, POP MART operates over 630 physical stores and more than 2,637Robo Shops across 20+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Position Location: Culver City, CA office
.We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business
.
What You Will Achie
veOwn Payroll Compliance Across the US Retail Enterpri
- seServe as POP MART's primary payroll compliance expert for a 2,000+ employee US retail workforce, providing authoritative guidance on multi-state wage and hour laws, overtime rules, break requirements, and state-specific pay practices that directly impact hourly store employee
- s.Monitor, interpret, and operationalize federal, state, and local regulatory changes — translating complex legislative updates into clear policy guidance and process adjustments for the Payroll Operations tea
- m.Oversee multi-state and Canadian payroll tax compliance, including federal and state/provincial tax registrations, new market business setup, tax ID registration, and resolution of tax authority notice
- s.Coordinate Mexico and Brazil payroll operations in partnership with local vendors and HR, ensuring statutory compliance and timely processing across all active market
- s.Lead annual payroll compliance filings, including W-2 preparation and review, amendments, and all required regulatory reportin
g.Lead Payroll Audit & Internal Contro
- lsDesign and execute weekly payroll audit reviews across the retail population, ensuring data accuracy, regulatory compliance, and internal control integrity for both hourly and salaried payroll cycle
- s.Develop and maintain a retail-specific payroll audit framework that accounts for the complexity of high-volume hourly processing — including tip credits, shift differentials, split shifts, and variable schedulin
- g.Identify compliance risks proactively and partner with HR Operations and Finance to remediate issues before they become regulatory exposure
- s.Maintain comprehensive payroll compliance documentation, standard operating procedures, policy handbooks, and audit trails that support internal reviews and external examination
s.Serve as the Retail Payroll Subject Matter Expe
- rtAct as the go-to resource for all retail payroll questions — from store managers and HRBPs navigating pay disputes to Finance teams modeling labor cost scenarios — bringing deep expertise in how payroll operates in a fast-paced, high-turnover retail environmen
- t.Provide advisory support to the Payroll Operations team on complex compliance matters, regulatory interpretation, tax law updates, and wage-hour edge cases specific to retail operation
- s.Review and verify payroll calculations for bonuses, commissions, and variable compensation, ensuring accuracy and alignment with plan documents and regulatory requirement
- s.Oversee the accuracy of benefit deductions within payroll, including medical, dental, 401(k), FSA/HSA, and voluntary benefits, ensuring alignment with carrier billing and open enrollment election
s.Drive System Optimization & Cross-Functional Collaborati
- onPartner with the HR Operations and IT teams to optimize ADP Workforce Now and Workday HCM payroll integrations, ensuring system configuration supports retail-specific pay rules, compliance requirements, and reporting need
- s.Collaborate with HR, Finance, Legal, and external vendors to align regulatory requirements with payroll processes and drive continuous improvement in payroll accuracy and efficienc
- y.Contribute to the build-out of scalable payroll infrastructure as POP MART's US retail footprint expands into new states and markets — including new entity setup, tax registration, and compliance readines
s.
What You Will N
eedExperie
- nce5 years of progressive payroll experience, with demonstrated depth in compliance, audit, and multi-jurisdictional payroll operatio
- ns.Solid hands-on experience in US multi-state payroll — requir
- ed.Experience supporting Canadian payroll operations — requir
- ed.Payroll experience in a retail environment or supporting a large-scale hourly workforce (1,000+ employees) — requir
- ed.Experience supporting Mexico or Brazil payroll operations — preferr
ed.Technical Ski
- llsAdvanced proficiency in ADP Workforce Now (WFN), including configuration, reporting, and compliance module manageme
- nt.Hands-on experience with Workday HCM and payroll system integratio
- ns.Strong expertise in payroll tax with in-depth knowledge of US multi-state tax compliance, wage-hour regulations, and statutory requiremen
- ts.Experience managing tax registrations, new state/entity setup, and resolving tax authority notic
- es.Proven experience designing and executing payroll audits and internal compliance revie
- ws.Deep familiarity with retail payroll complexity: overtime pyramiding, split-shift premiums, tip credit regulations, and variable scheduli
- ng.Advanced proficiency in Microsoft Excel; experience with Power BI or data visualization tools is a pl
- us.Experience managing benefit deductions within payroll processes, including ACA compliance reporti
ng.Professional Attribu
- tesHigh attention to detail and a zero-tolerance mindset for payroll error — you understand that payroll accuracy directly impacts the trust and livelihood of thousands of retail employe
- es.Strong analytical and problem-solving skills with the ability to navigate regulatory ambiguity and translate complexity into clear, actionable guidan
- ce.Excellent communication and stakeholder management skills — comfortable advising HR, Finance, and business leaders at all leve
- ls.Proactive and self-directed; able to manage multiple compliance priorities in a fast-paced, high-growth retail environme
nt.*The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this j
ob.
Physical Requirem
- entsMust be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equip
- mentMust be able to occasionally lift or move items weighing up to 25 po
undsWhat We O
- fferMarket-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave,
- etc.Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowl
edgeFor Los Angeles or San Francisco applicants: POP MART is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordina
nce.
Equal Employment Opport
unity
POP MART is committed to providing a safe, inclusive, and respectful work environment. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federa
l law.
Reasonable Accomm
odation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing na.hrsupport@pop
mart.com
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential
functions.
Pay Ra
nge Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions
of the U.S.
Pay offers are dependent on the location, as well as job-related knowledge, skills, an
- d experience.This position may be eligible to participate in a company incen
tive program.
