The People Operations Specialist plays an integral role at Favor. The People Operations Specialist manages day-to-day employee lifecycle tasks, supports onboarding, benefits, and maintains accurate HR data systems. The role is dedicated to ensuring that HR processes run smoothly and efficiently and will play a crucial role in enhancing the employee experience from onboarding to offboarding. This role will also play an active role in maintaining a good relationship with our parent company HEB. This position requires a high level of confidentiality, attention to detail, customer service skills, and the ability to thrive in a fast-paced and dynamic environment.
What You'll Do - Benefits & Wellness Administration
- Program Management: Serve as the Subject Matter Expert (SME) for all employee benefits, managing end-to-end administration for open enrollment, new hire enrollment, leaves of absence, FSA, 401(k), and the Partner Stock Program.
- Employee Education & Comms: Design and deliver clear, engaging benefits communications, presentation decks, and video resources for team members and leadership.
- Vendor & Member Support: Resolve day-to-day vendor and employee benefits inquiries, escalating complex issues when necessary.
- H-E-B Alignment: Partner directly with the H-E-B Payroll & Benefits team to audit data files, streamline shared processes, and ensure cross-company alignment.
- Onboarding & Offboarding Experience
- New Hire Onboarding: Manage the onboarding lifecycle, including pre-employment background check reviews/determinations, I-9 compliance, hardware/account provisioning, and welcome communications.
- Offboarding Execution: Execute offboarding workflows, ensuring timely system deprovisioning, offboarding survey distribution, and record processing in H-E-B systems.
- Workflow Optimization: Continuously audit and improve People Operations onboarding and offboarding workflows for accuracy and real-time task tracking.
- People Programs & HR Systems
- System Administration: Serve as the primary system administrator for HR platforms (Workday, Lattice), managing backend configurations for performance cycles and engagement surveys.
- Recognition & Milestones: Administer employee recognition and reward programs; build content for company Town Hall presentations (promotions, anniversaries, new hires).
- Ops & Comms Coordination: Maintain the People Ops master calendar, internal Wiki, dedicated Slack channels, and administrative agendas for team meetings.
- Data Integrity, Payroll & Reporting
- HRIS & File Management: Maintain accurate, timely entries in HRIS systems (manager changes, compensation updates, offboarding) and regularly audit employee files for legal compliance.
- Payroll & H-E-B Coordination: Oversee weekly payroll inputs and process supplemental pay updates (spot bonuses, commissions, sign-on bonuses, relocation) in coordination with H-E-B to ensure accurate pay.
- Reporting & Analytics: Generate, analyze, and present HR data for monthly People Ops reviews and quarterly executive leadership decks.
- Administrative Operations: Fulfill employment/income verifications and support ad-hoc People Operations administrative initiatives as needed.
- Talent Experience & Culture Responsibilities:
- Coordinate meeting schedules, reserve event spaces, and oversee full setup and execution for internal gatherings.
- Manage catering orders, menu selection, and vendor delivery for team events and meetings.
- Learning & Development Administration: Provide operational and administrative support for employee learning programs, workshops, and training logistics including managing catering orders, and vendor delivery for team events and meetings.
- Oversee incoming mail and support general workplace administrative needs
- Assist with bi-weekly snack restocking to maintain a welcoming office culture.
Skills You Have
- A relevant degree or comparable formal training, certification, and/or work experience
- 3+ years’ experience in benefits, data analysis, payroll, HR systems
- Strong understanding of the employee benefits landscape, processes, and compliance
- Foundational understanding of employment law (FMLA, FLSA, EEOC, etc.)
- The ability to lift and carry about 30 lbs.
- Proficiency in Microsoft Excel and Google Suite products
- Experience with Workday is a plus.
Who You Are
- You have strong written, verbal, and interpersonal communication skills.
- You are highly organized, meticulous, and resourceful.
- You have proven experience with prioritization, multitasking, and problem solving.
- You are focused on customer service and the team member experience.
- You have a high touch, caring, and helpful approach in difficult circumstances.
- You are patient and approachable.
- You can simplify complex concepts into digestible information for team members to understand.
Life at Favor
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in a Favor Gold subscription and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
