Essential Responsibilities
HRIS Administration and Production Support
- Administer daily UKG activities and scheduled processes; maintain system tables, codes, organizational structures, job data, business rules, and approved configurations.
- Investigate system problems, unexpected results, and process failures; identify root causes, recommend solutions or workarounds, and coordinate resolution with IT and vendors.
- Support configuration and adoption of core HR, payroll, benefits, recruiting, compensation, workforce management, talent, learning, and performance functionality as assigned.
- Monitor system performance and recurring issues; document resolutions, complete routine maintenance, and escalate issues that affect payroll or business operations.
Reporting Analytics and Data Integrity
- Build, maintain, validate, and distribute standard reports, ad hoc queries, dashboards, and automated reporting using UKG People Analytics and Cognos.
- Provide headcount, turnover, benefits eligibility, accrual, leave, and payroll reporting; translate complex data into clear findings and recommendations for leaders.
- Audit employee, job, supervisor, location, secondary job, hiring, termination, and payroll data; resolve discrepancies with HR, Payroll, and other data owners.
- Document report definitions, calculations, and distribution requirements; validate results against business needs and protect sensitive information.
Security Integrations and Data Management
- Maintain approved user access, security roles, and workflow routing; support access reviews and partner with IT to secure reports, data exchanges, APIs, and integrations.
- Monitor data flows between UKG Pro, WFM, and third-party systems; reconcile errors, validate corrections, and maintain integration documentation.
- Prepare, test, and reconcile approved mass updates and data imports; maintain supporting records and follow established data protection and change controls.
Essential Responsibilities Continued
Director Support and Project Delivery
- Assist the Director of HRIS with technology priorities, system evaluations, and planning; translate business objectives and user needs into documented technical requirements.
- Build and maintain plans for assigned projects; coordinate stakeholders, track milestones, risks, dependencies, and decisions, and provide timely status updates.
- Coordinate vendor service requests and consultant follow-up; maintain governance records and obtain required approval for configuration, process, and policy changes.
- Support upgrades, patches, and new modules through impact reviews, testing, defect resolution, deployment coordination, and validation after implementation.
- Identify automation and workflow improvements; support new property setup, seasonal hiring, and change management activities that improve adoption.
Payroll Benefits Leave and Compliance Support
- Partner with Payroll and the director on approved payroll configuration, processing controls, pay-cycle troubleshooting, year-end validation, and UKG Customer Billing reporting.
- Validate benefit eligibility, enrollments, vendor data, and open enrollment functionality; maintain leave data and reporting for status reviews and return-to-work coordination.
- Prepare and reconcile data for ACA, EEO-1, Form 5500, 401(k), workers’ compensation, and other audits and filings with the responsible teams; retain supporting documentation.
User Support Training and Professional Development
- Provide timely guidance to employees, managers, and HR partners; develop procedures, job aids, and training for new users and system or process changes.
- Stay informed on UKG capabilities and HRIS practices through training and user groups; recommend relevant improvements and perform other related duties as assigned.
Required Qualifications
- Bachelor’s degree in HR, information systems, business, or a related field, or equivalent relevant experience; two or more years supporting HRIS or related systems.
- Working knowledge of HR processes, configuration, reporting, data validation, and troubleshooting; strong Excel skills, including lookups, pivot tables, and reconciliation.
- Clear communication, customer service, organization, confidentiality, and attention to detail; ability to work independently, collaborate, and meet competing deadlines.
Preferred Qualifications
- Hands-on UKG Pro, WFM, and People Analytics or Cognos experience; familiarity with SQL, calculated fields, integrations, security, and report scheduling.
- Experience supporting multi-state payroll, benefits, leave reporting, and HRIS projects in organizations with multiple locations and seasonal or hourly workforces.
Core Competencies and Measures of Success
Demonstrate service, integrity, relationship building, creativity, loyalty, and financial discipline through analytical problem solving, accurate data, timely support, dependable project delivery, and practical process improvements.
