Role: Workday Finance Cutover and Hypercare Consultant
Location: Remote
Duration: 6+ month
Experienced Workday Finance Contractor to support final deployment activities, move to production, stabilization, and transition to ongoing operations for a Workday go live. This individual will serve as a senior Finance resource in the Workday program, working with other stakeholders in PMO, Supply Chain, Digital & Information Services, and operations. The contractor will provide hands-on support for cutover execution, financial validation, issue resolution, business readiness, and post-production stabilization. The ideal candidate has deep Workday Finance domain knowledge, practical experience supporting at least one Workday go-live, and a strong understanding of end-to-end finance operations. Experience with Accounts Payable, supplier accounts, expenses, procurement-to-pay processes, reconciliations, internal controls, financial reporting, and ERP-enabled process improvement is especially important. This is a time-sensitive, execution-oriented role that requires the ability to work effectively under pressure, manage competing priorities, and resolve issues quickly while maintaining financial accuracy and control.
Notes from HM
- Role requires on-site presence as required for cutover, command center, or go-live support. Full-time, with flexibility for evening or weekend coverage during critical cutover and go-live periods
- At least 2 years of hands-on Workday Financial Management experience.
- Participation in at least one full Workday Financial Management implementation or production deployment, including cutover, go-live, or hypercare.
- Experience transitioning from Lawson / Infor to Workday. - STRONGLY preferred
Key Responsibilities
Workday Finance Functional Support
- Provide senior functional expertise across Workday Financial Management, with particular emphasis on:
o Accounts Payable and supplier accounts
o Supplier invoice processing
o Settlement and payment processing
o Banking and cash management
o General ledger accounting
o Financial accounting and reporting
o Procurement-to-pay processes
o Accounting journals and operational accounting
o Business assets, expenses, and other related finance functions
- Evaluate business and system issues using an end-to-end Finance perspective.
- Assist Finance stakeholders with the interpretation and execution of Workday business processes.
- Validate that Workday configuration and business processes support required accounting, reconciliation, operational, and control requirements.
- Partner with Workday functional and technical resources to troubleshoot configuration, integration, reporting, and data-related issues.
- Assess downstream impacts before recommending changes to production processes or configuration.
Cutover Planning and Execution
- Support the execution of the Workday Finance cutover plan.
- Coordinate Finance cutover activities across Accounts Payable, Accounting, Treasury, integrations, data conversion, and reporting.
- Assist with legacy-system shutdown activities, transaction freezes, final processing deadlines, data extracts, conversions, and opening balance activities.
- Support the conversion and validation of suppliers, open invoices, purchase orders, accounting balances, banking information, payment data, and other Finance-related records.
- Execute or coordinate cutover reconciliations between legacy applications, conversion files, Workday, and financial control totals.
- Identify cutover risks, unresolved dependencies, and readiness gaps, and escalate them with clear recommendations.
- Participate in cutover and command center activities, readiness checkpoints, go or no-go discussions, and status reporting.
Go-Live Support
- Provide hands-on functional support during Workday production deployment and go-live.
- Monitor critical Finance business processes.
- Validate that priority transactions can be completed successfully, including supplier invoices, approvals, accounting entries, settlements, payments, and financial reporting.
- Assist users with transaction questions, process navigation, and unexpected system behavior.
- Work closely with functional, technical, integration, reporting, security, and data teams to isolate defects and determine root causes.
- Support rapid issue triage by documenting the business impact, affected population, urgency, workaround, owner, and required resolution.
- Help leadership distinguish between critical production defects, configuration issues, data issues, training needs, and process-adoption concerns.
- Ensure that high-risk issues affecting payments, accounting accuracy, financial controls, or business continuity receive appropriate priority.
Hypercare and Stabilization
- Provide daily support during the defined post-go-live hypercare period.
- Facilitate or participate in Finance issue-triage sessions, command center meetings, and stabilization reviews.
- Track defects, incidents, questions, workarounds, decisions, and action items through resolution.
- Analyze recurring issues to identify root causes and recommend sustainable corrective actions.
- Monitor stabilization indicators such as:
o Supplier invoice volume and aging
o Payment failures and exceptions
o Unposted or failed accounting transactions
o Approval bottlenecks
o Reconciliation discrepancies
o Service-level performance
o Critical reporting issues
Accounts Payable and Finance Operations
- Support accurate and timely processing of supplier invoices and payments.
- Assist with the reconciliation of Accounts Payable transactions and the resolution of discrepancies.
- Support payment, billing, supplier, and accounting issue resolution.
- Ensure that production processes align with established policies, internal controls, service-level agreements, and key performance indicators.
- Collaborate with Supply Chain and other departments to improve procurement-to-pay processes, automation, and communication.
- Support the development or refinement of standard operating procedures, desktop procedures, controls, and standard work.
- Identify opportunities to streamline manual activities and improve Finance process efficiency through Workday functionality and automation.
- Maintain confidentiality and appropriately handle sensitive company, employee, supplier, financial, and patient-related information.
Stakeholder and Project Management
- Build effective working relationships with Finance leaders, process owners, operational teams, Workday resources, and third-party partners.
- Communicate status, risks, decisions, dependencies, and expectations clearly to both project and operational audiences.
- Translate complex system issues into concise business-impact statements and recommended actions.
- Manage multiple urgent assignments while maintaining attention to detail and accuracy.
- Facilitate problem-solving sessions and drive issues toward documented resolution.
- Prepare concise status updates, issue summaries, readiness assessments, and leadership recommendations.
- Promote a collaborative, customer-service-focused approach throughout cutover and hypercare.
Required Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or a related field, or equivalent relevant professional experience.
- At least 5 years of experience supporting Finance, Accounting, Accounts Payable, or financial systems.
- At least 2 years of hands-on Workday Financial Management experience.
- Participation in at least one full Workday Financial Management implementation or production deployment, including cutover, go-live, or hypercare.
- Demonstrated functional experience with Workday Finance business processes and accounting impacts.
- Strong understanding of Accounts Payable, supplier invoicing, payment processing, reconciliations, accounting controls, and procurement-to-pay processes.
- Experience executing cutover plans, validating converted data, reconciling financial information, and resolving production issues.
- Experience working with complex, integrated ERP environments and automated financial processes.
- Working knowledge of generally accepted accounting principles, internal controls, and financial reconciliation practices.
- Ability to analyze issues across configuration, data, integrations, reporting, business process, and user-adoption dimensions.
- Strong proficiency with Microsoft 365 applications, including Excel and Teams.
- Effective project management, organization, prioritization, and documentation skills.
- Excellent written and verbal communication skills.
- Ability to work under pressure, meet critical deadlines, and remain flexible during cutover and go-live.
- Demonstrated critical-thinking and problem-solving capabilities.
- Professionalism when handling confidential and sensitive information.
Preferred Qualifications
- Workday Pro certification or equivalent advanced experience in one or more Workday Financial Management areas.
- Experience with Workday Supplier Accounts, Procurement, Expenses, Banking, Business Assets, or Financial Reporting.
- Experience supporting Workday in a healthcare, academic medical center, research, or similarly complex regulated environment.
- Experience transitioning from Lawson / Infor to Workday.
- Familiarity with Jira, ServiceNow, or a comparable issue-management platform.
- Experience creating post-production support procedures, knowledge articles, runbooks, and operational dashboards.
- Experience with Finance process automation and continuous improvement.
