We are seeking to add a fast paced HR Operations Specialist to our clients team on a remote basis. This is a contract that can and will be extended for the right person. Our client is a leader in Marketing.

Pay $28-$30hr

M-F 40hrs per week

6 month contract + extensions

What you'll get to do...

Provide exceptional customer service to employees from a diverse organization that are seeking additional information relevant to HR Ops Services and/or redirecting as appropriate.
Perform transactional work within HR Ops Services (i.e. – unemployment, policy clarification, data entry, knowledge article and SOP updates, terminations etc.)
Lead & Conduct transactional work within the guidelines of existing SOPs and/or process flow
Analyze inquiry data to provide comprehensive summaries of volumes and identify patterns and opportunities for improvement
Responsible for pulling reports to help the leaves team track, volume, quality and identifying trends within our services
Responsible for improving Tier 1 and Tier 2 support by facilitating process changes and knowledge transfer from COEs in managing partner concerns
Assist in Coordinating the Short-Term Disability, FMLA, Personal, Adoption, Parental, Foster Care, & Legal Guardianship leaves and Worker’s Compensation process for all employees
Responsible for updating and supervising the knowledge base to enable team to take ownership of a higher percentage of inbound inquiries.
Actively finds opportunities for educating team to increase Tier 1 and 2 support
Balance day-to-day responsibilities with key project work and professional development opportunities
Maintain sensitive and confidential information with the highest level of integrity
Other duties as assigned

Your experience should include...

Bachelor’s Degree or equivalent experience within a HR Service Center environment
4+ years’ experience working in human resources, business administration, HR Technology (HRIS) or other related HR experience (WorkDay, PeopleDoc and/or ServiceNow preferred)
Experience working with Workday or other HRIS system, plus SeviceNow desired
Solid verbal and written communication skills required
Solid customer service orientation
Experience utilizing Case Resolution System
Proficiency with Microsoft Office, to include Excel (including v-lookup, pivot tables), Outlook, PowerPoint
Organized and detail-oriented with strong time management and multitasking skills
Effective team player; able to build effective and positive relationships with people at all levels
Demonstrable track record to think critically, logically and analytically
Experience in HR analytics, which may substituted with internship experience and course studies

Calabria Group: Innovation Technology Delivery jobs

REMOTE contract - HR Operations Specialist - $30hr

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