Skills
Patient Billing: Patient Accounts, Billing Inquiries, Payment Issues, Account Resolution, Insurance Claims, Denial Management, AR Follow-Up
Insurance and Revenue Cycle: Medicare, Medicaid, Commercial Insurance, Eligibility Verification, Benefits Review, EOB and ERA Analysis, Reimbursement
Healthcare Systems: Epic, eClinicalWorks, AthenaHealth, MediTech, NextGen, Tebra, CureMD, Cerner, AdvancedMD, DrChrono, Practice Fusion
Communication and Workflow: Phone Support, Email Communication, Case Documentation, Escalation Management, Shared Work Queues, Customer Service
Microsoft Office: Excel, VLOOKUP, Pivot Tables, Word, Outlook, Teams
About
Healthcare Revenue Cycle professional with 8+ years of experience in patient billing, insurance claims, accounts receivable, payment discrepancies, denial resolution, and high-touch customer support. Experienced in handling billing inquiries, researching complex account issues, explaining insurance and payment information, resolving patient balances, and escalating cases appropriately. Strong background in payer communication, EOB and ERA review, insurance verification, claims follow-up, and confidential healthcare documentation. Proven ability to improve collections, reduce aged AR, resolve billing problems, and maintain accurate records. Skilled at managing sensitive conversations with patience and professionalism while collaborating with revenue cycle, billing, and operational teams to deliver clear and timely resolutions.
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