Skills
HR & People Operations
Employee relations and HR support
Tier 1 HR helpdesk support
Employee lifecycle support
Leave administration
Benefits support
Payroll and timekeeping support
HR documentation and records management
Policy and procedure interpretation
Employee inquiry resolution
Case management and follow-up
HRIS & Technology
Workday
ADP
ServiceNow
HR data management
Employee record maintenance
Case/ticket tracking
Data validation
Reporting and documentation
Compliance & Risk Management
HR documentation review
Employee data confidentiality
Compliance-focused recordkeeping
Audit preparation
Data accuracy and quality control
Identifying discrepancies and resolving issues
Following established policies and procedures
Operations & Process Improvement
High-volume workflow management
Process improvement
Root-cause investigation
Data analysis
Reporting
Quality assurance
Workflow optimization
Managing multiple priorities
Cross-functional collaboration
Soft Skills
Attention to detail
Organization
Problem-solving
Customer/employee service
Communication
Accountability
Adaptability
Confidentiality
Time management
Bilingual communication
About
My background combines HR Operations with a strong foundation in business operations and data management. I have over three years of direct HR experience, where I've supported employees with payroll, benefits, leave, timekeeping, HR inquiries, and HR systems. I've also worked with platforms such as Workday, ADP, and ServiceNow.
Before moving into HR, I spent several years in operational roles focused on data accuracy, auditing, financial transactions, compliance, and discrepancy resolution. That experience really strengthened my attention to detail and analytical skills.
What I've enjoyed most about HR is being able to combine those operational skills with employee support—solving problems, maintaining accurate information, and finding ways to make processes more efficient.
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