Location: Remote (U.S.) Must work and reside within the U.S.

Job Overview: The Senior Benefits Analyst is responsible for the day-to-day execution and delivery of Cambium’s employee benefits programs, with primary responsibility for leave of absence (LOA) administration while supporting the administration of health and welfare, wellbeing, and other employee benefit programs. Reporting to the VP, Total Rewards & People Operations, this role operates independently and serves as a resource to employees and managers.

Success in this role requires the ability to interpret policy, assess employee situations, and provide clear, accurate, and actionable guidance across a broad range of benefits and leave-related matters.

Job Responsibilities:

Benefits Operations

Ensure accuracy and consistency across systems, vendors, and employee-facing materials (e.g., Workday, plan documents, vendor platforms)
Execute system configuration, testing, and validation activities to support ongoing operations and annual processes (e.g., open enrollment, plan changes, updates)
Identify and resolve data, eligibility, and enrollment issues, ensuring timely and accurate corrections
Maintain and update benefits documentation, resources, and internal process materials to reflect current plan design and practices
Monitor program activity and proactively address discrepancies, gaps, or errors before they impact employees

Leave of Absence (LOA) Administration & Guidance

Serve as a point of contact for employees and managers navigating leave of absence
Assess employee situations and determine appropriate next steps, including identifying when a leave may qualify under applicable programs (e.g., FMLA, short term disability, state leave)
Explain leave processes, timelines, and expectations, including how leave interacts with pay, benefits, and job protection
Apply working knowledge of leave laws and company policy to provide informed, accurate guidance
Partner with third-party administrators to support claim initiation, documentation requirements, status tracking, and issue resolution
Manage employee cases from initial inquiry through resolution, ensuring coordination and communication throughout the process
Identify and escalate complex or high-risk situations as needed

Employee & Manager Communication & Enablement

Respond to employee and manager inquiries with clear and accurate information
Translate benefit plans, policies, and processes into practical, easy-to-understand language tailored to the audience
Deliver employee-facing communications (written and live), including support for open enrollment and benefit program education
Identify trends in employee questions and update materials, templates, and FAQs to improve clarity and consistency
Maintain a clear and solutions-oriented approach in employee communications that supports a positive employee experience and builds trust

Issue Resolution & Risk Management

Investigate and resolve a range of benefits and leave-related issues, including complex or sensitive situations
Interpret policies, assess available information, and determine appropriate next steps using sound judgement
Manage issues using available data, precedent, and input from appropriate partners (e.g., PX Business Partners, Legal, Total Rewards leadership, and vendors)
Engage stakeholders as needed, providing relevant context and proposed approaches to support resolution
Coordinate issue resolution through to completion and communicate outcomes and next steps to stakeholders
Communicate with employees in a clear and neutral manner, ensuring messages are easy to understand

Vendor Coordination & Process Improvement

Manage day-to-day interactions with benefits and leave vendors to resolve issues, clarify requirements, and support service delivery
Follow through on vendor-related issues and escalations and communicate updates to impacted stakeholders
Proactively identify opportunities to streamline processes using automation and system capabilities, and surface areas of redundancy or overlap across vendors and workflows to support ongoing optimization and consolidation efforts
Maintain and update internal resources, templates, and SharePoint documentation to reflect current processes and practices

Job Requirements:

4+ years of managing employee benefits programs, including leave of absence administration
Strong analytical skills with the ability to interpret data, identify trends, and translate insights into clear recommendations
Experience managing leave of absence programs and accommodations in partnership with third-party administrators
Hands-on experience with Workday benefits administration required
Ability to identify process improvements that increase efficiency and scalability
Experience independently managing operational responsibilities across multiple benefits programs
Thrives in collaborative, growth-focused environments

What We Offer:

Exposure to and collaboration with People Experience leadership and cross functional teams across the business.
The opportunity to strengthen operational excellence, vendor accountability, and scalability across Cambium’s benefits ecosystem.

To learn more about our organization and the exciting work we do, visit www.cambiumlearning.com

Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.

Cambium Learning Group

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Senior Benefits Analyst