ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. Levels of Authority and Decision Making are indicated as follows:

The Project Manager supports the design, launch, and operationalization of new business lines and technology programs that drive value for Polaris Pharmacy Services. This person helps take initiatives from concept to execution — working alongside the Director and cross-functional teams to build, launch, and hand off programs that run.

This is a hands-on execution role. The Manager supports coordination across Legal, Compliance, Finance, Operations, and Technology — helping drive projects forward, tracking milestones, and flagging risks before they become problems. A meaningful part of this role is partnering with IT on system implementations, integrations, and technology rollouts that support both new initiatives and existing operations.

Think of this as a builder-in-training role with real ownership. Each initiative has a business case, a build plan, and a measurable outcome. The Manager helps drive all three, working closely with internal teams and external partners/vendors.

Types of Initiatives This Role Will Support

Initiatives will vary by type and complexity. The Manager will be expected to engage across the following:

New Service Line Support — Helping assess, design, and stand-up new business lines, including operational and contracting support
Manufacturer Program Support — Supporting the launch and day-to-day management of specialty pharmacy programs with pharmaceutical manufacturer partners
IT & Technology-Enabled Projects — Serving as a key project lead on technology initiatives: system implementations, integrations, workflow automation, and AI-enabled tools; partnering closely with IT on requirements, testing, rollout, and adoption
Payor & Access Support — Assisting with programs that improve patient access through payor coordination, prior authorization workflows, or benefit design support
Program Improvement Projects — Supporting the diagnosis and rebuilding of underperforming programs, and helping relaunch them at scale

Ownership & Responsibilities

Business Case & Financial Support

Support the Exec leader and Finance team in building financial models: revenue projections, cost structure, and margin analysis
Track actuals vs. projections during the build phase and maintain reporting
Support throughput, staffing, and revenue forecasting in Excel across concurrent initiatives

Initiative Design & Cross-Functional Execution

Help define operating models and document how value and workflows will function
Build and maintain launch plans and track milestone progress
Coordinate with Legal on contract logistics and documentation
Coordinate with Compliance on regulatory, licensure, and policy requirements
Coordinate with Finance on invoicing, payment terms, and reporting needs
Partner with IT/Technology on system selection, integration requirements, data needs, and vendor coordination — this is a core, ongoing part of the role
Coordinate with Operations on site readiness, staffing models, workflow design, SOPs, and training

IT & Technology Project Involvement

Act as a project coordinator/lead on select IT initiatives (system rollouts, software implementations, workflow tools)
Gather and document business requirements for technology projects and translate them for both technical and non-technical stakeholders
Support user acceptance testing, training rollout, and change management for new systems and tools
Track technology project timelines, risks, and dependencies alongside other strategic initiatives

Partner & Stakeholder Support

Serve as a day-to-day point of contact for initiative partners during the build phase: vendors, manufacturers, and technology partners
Support meetings with external partners and internal leadership; build credibility through reliable follow-through
Help manage multi-party coordination across competing priorities and timelines

Operational Build & Transition

Support execution during launch: SOPs, staffing coordination, training materials, and workflow documentation
Help build programs to be transition ready: documented, staffed, and generating predictable output
Support handoff to program owners and remain available for escalation as needed

Portfolio Reporting & Performance

Maintain up-to-date status reporting across assigned initiatives: milestones, financials, and risks
Report progress to the CSO on initiative health and pipeline
Flag risks early and help develop corrective action plans

QUALIFICATIONS/COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor's degree in Business, Healthcare Administration, Finance, Operations, Information Systems, or related field required.

Advanced degree a plus but not required (MBA, MHA, MPH, or similar).

Experience

2-4 years of experience in strategy, project management, business operations, healthcare administration, or IT project coordination
Experience supporting cross-functional projects or initiatives
Experience in healthcare, specialty pharmacy, Long Term Care, Ambulatory Infusion, or health systems preferred
Experience supporting or coordinating IT/technology implementation projects preferred

Core Competencies

Strong project management and organizational skills
Comfortable working across teams: Legal, Compliance, Finance, Operations, and IT
Financial modeling basics: comfortable in Excel, able to support P&L and forecasting work
Technology fluency: understands systems, integrations, and data well enough to support requirements-gathering and coordinate with IT/vendors
Clear written and verbal communication skills
SOP development, training support, and documentation experience
Data analytics and reporting exposure (Qlik, Tableau, or similar) a plus
Familiarity with project management software (Asana, Smartsheet, ClickUp, Jira)

Strong Plus

Specialty pharmacy or specialty medication program experience
Experience supporting IT system implementations or software rollouts
Exposure to prior authorization, payor contracting, or pharmacy benefit management
Experience in ambulatory infusion, home infusion, or specialty drug delivery
Interest or experience in AI or automation tool deployment

What Success Looks Like

Assigned initiatives and IT projects move forward on schedule, with clear documentation and tracking
Programs and technology rollouts are handed off clean — documented, trained, and functioning
Cross-functional partners see this person as reliable, organized, and easy to work with
The CSO trusts this person to own execution details across both strategic and technology-focused projects

COMMUNICATION/LANGUAGE SKILLS: Ability to speak, read and write in the English language; Spanish (or other languages) helpful. Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence; and effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; and compute rate, ratio, and percent; and to draw and interpret bar graphs. An understanding of higher mathematical concepts may be required for specific departments.

REASONING AND ANALYSIS ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; and deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Pharmacy technician licenses/certifications required by state regulations and state of practice.

INTERPERSONAL SKILLS:

Build Relationships: Ability to relate to people in an open, friendly, accepting manner; can show sincere interest in others and their concerns; capable of initiating and developing relationships with others as a key priority.

Collaborative Relationships: Ability to develop and maintain effective working relationships with team members, internal partners, and external parties. Knows how to seek and encourage collaboration. Can work effectively with people outside formal authority to accomplish goals seeking win-win alternatives. Shares successes and works with others to reach best practice solutions. Can represent his/her own interests and yet be fair to other groups. Has the ability to recognize when relationships are unproductive and take action to improve them.

Influence: Can assert own ideas and persuade others; gain support and commitment from others; and mobilize people to take action.

Professionalism: Adhere to company standards for conduct, grooming, and attire. Provide a positive and professional image both within the company and externally. Create a positive first impression.

OTHER SKILLS AND ABILITIES: Ability to work under pressure and ability to make decisions according to established guidelines; work unsupervised and to accomplish tasks accurately and on a timely basis; prioritize work; strong organization skills. Travel may be required; computer literacy in word processing is required. Must be able to use Microsoft Word, Excel, PowerPoint, and Outlook.

SALES ABILITY/PERSUASIVENESS: Ability toidentify the needs of employees through effective questions and listening techniques. Can apply technical/professional knowledge, interpersonal skills, and sales methods to obtain employees’ commitment to ideas, services, or products. Handles objections effectively.

CUSTOMER SERVICE: Handles customers and employees and their queries in a positive, friendly, helpful and knowledgeable manner, remembering that the customers’ satisfaction is a primary focus. Represents the company professionally at every contact with customers, staff and vendors.

ATTENDANCE: Must be able to report to work regularly per the assigned schedule; and have the flexibility to work additional hours outside the assigned schedule when necessary; work steadily through the workday; and maintain an attendance record in compliance with company policies and procedures.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate-controlled office environment, and the noise is usually moderate.

SAFETY: Uses common sense to perform job functions in a safe manner.

Polaris Pharmacy Services

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