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Delivery Manager

Relishiq • Remote • 2w ago

Job Title

Delivery Manager

Employee Classification

Full Time

Location

Remote- Travel to client sites required

Job Purpose

North America

Relish is a start-up in the B2B enterprise app space. Our focus is initially on building a platform of apps for the enterprise procurement, finance and supply chain ecosystem mainly served by solutions from SAP, Coupa and Ivalua, and expanding into other enterprise tools (ex: Workday, Oracle, PeopleSoft, Salesforce). Our apps enhance those suite-wide solutions, saving our customers time and money while reducing their supply-chain risk. We work through system implementers, as well as the enterprise software providers listed above.

Opportunity Statement

We now are seeking a Delivery Manager will be responsible for ensuring our customer implementations stay on track and are delivered on time and with high quality. This role will work closely with our Customer Success, product, and Engineering team to keep everyone in sync, track progress, and address obstacles to ensure successful on-time launches. The Implementation Manager will also be responsible for pattern analysis and developing new processes to reduce the time and effort involved in customer implementations.

Duties and Responsibilities

Essential Responsibilities:

Delivery

· Manage implementation of customers from contract to launch.

· Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementations.

· Develop project plans, track progress, and monitor roadblocks during implementation phase.

· Serve as main Point of Contact for clients throughout course of deployment

· Resolve potential conflicts between the delivery team and the customers

· Train customers on the product and the appropriate process to fit their needs.

· Responsible for walking clients through configuration, assisting in testing, and managing timeline and risks that arise.

· Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work

· Build and manage a team of service delivery professionals. Ensure that each team member has adequate skills and knowledge on technology, project management and software engineering processes.

· Monitor team for process compliance, productivity, teamwork, and efficiency.

· Provide status information to the management about the project pipeline and status and health of execution.

Customer Success

· Manage long-term relationship with client through regular, Customer Success engagement sessions after app has been deployed.

· Interface with the customer to ensure that there are no delays in customer responsibilities and dependencies.

· Converting projects implemented into customer references, which would be a key measure.

· Upselling of product and services to the customers, during and after projects.

Strategy

· Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements.

· Works closely with Product leadership to define overall product roadmap.

Track all deployments and analyze project lengths and risks to gain insight into areas for improvement.

Go To Market

Assist in marketing activities such as client demos and developing project case studies.

Qualifications, Education and Experience

Necessary and desirable qualifications include, but are not limited to, the following:

Qualifications include:

· Bachelor’s degree in Computer Science, Engineering, or a similar domain.

· 5+ years of software delivery management experience

· A solid Software Delivery Manager background, with a demonstrated experience collaborating with a team of technical experts in an agile environment

· Project Management certification desirable.

· Agile methodology experience is mandatory.

· Cloud and DevOps experience desirable.

· Awareness of other jobs in the project team is necessary as the job activities either influence or are influenced by these.

· Superior skills in communicating with peers, managers, and senior leadership

· Excellent analytical, collaboration, presentation, and written skills

· Extensive experience with enterprise software

· Experience (implementing) enterprise software a must have.

Working Conditions

At Relish, we believe results and accomplishments matter more than where work is completed. We thrive in a remote-office environment with teammates located in several different countries. We shape our work lives as needed to be accountable to the stakeholders and to meet company goals. The role will require occasional weekend and evening work.

Physical Requirements

At Relish, we are dreamers and go-getters. We set ambitious goals and work hard to achieve them. Our mission requires intense focus, hard work, and at the ability to deal with stressful situations. You will primarily be working on a computer and sitting in this role. There may be travel at times up to 20 to 30%.

Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job. However, this job description is not intended to be an exhaustive list of responsibilities, duties, qualifications, or physical demands associated with the position. Relish is an equal opportunity employer who encourages applications from all qualified applicants. We thank all applicants for their interest; however, only short-listed candidates will be contacted.

Job Type: Full-time

Pay: $145,000.00 - $160,000.00 per year

Benefits: