We have an urgent need for an Epic Training Coordinator for a 100% remote contract position.
Responsibilities:
- Schedule Epic training sessions for physicians, NPs, and residents across clinical departments, ensuring alignment with onboarding timelines and departmental needs.
- Manage and prioritize high-volume scheduling requests, including complex scenarios and tickets such as rotating residents and Resident Rush periods.
- Collaborate with training vendors and coordinators, and clinical leadership to confirm training needs, dates, and participant availability.
- Monitor and update training calendars and rosters in coordination with Epic credentialed trainers and subject matter experts.
- Track and communicate scheduling of Epic training confirmations, reminders, and attendance follow-ups to all scheduled learners using dashboards in Service Now.
- Maintain detailed documentation and records of Epic training assignments and completions for compliance and audit purposes within Workday LMS and SNOW.
- In conjunction with the LMS Coordinator, partner with Security, HR, and IT to ensure learners receive appropriate system access upon completion of training.
- Support the LMS Coordinator with course assignments, enrollment, reporting, and troubleshooting within the LMS.
- Respond promptly and professionally to inquiries related to training schedules and Epic access.
