ServiceNow HRSD Developer
Location: Remote, USA
Rate: $65 - $75 per hour (W2 Preferred)
Job Type: Contract, 6 Months +
Our client is seeking a highly experienced
ServiceNow Developer with strong functional and technical expertise in
Human Resource Service Delivery (HRSD) and
Customer Service Management (CSM). This role will play a key part in delivering enterprise-grade ServiceNow solutions across HR and customer-facing workflows, portal development, and systems integration.
The ideal candidate will be a hands-on developer with a deep understanding of both
HR and customer service operations, and will work closely with platform administrators, ITSM teams, and business stakeholders to deliver automation, self-service portals, and streamlined case management experiences.
Key Responsibilities:ServiceNow HRSD & CSM Development:
- Design, develop, and configure ServiceNow HRSD and CSM modules (e.g., Case Management, Lifecycle Events, Agent Workspace, Portals).
- Create and enhance Employee Service Portals and Customer Service Portals using JavaScript, AngularJS, HTML/CSS, and UI Builder.
Integration Development:
- Integrate ServiceNow HRSD/CSM with third-party platforms (e.g., Workday, SAP SuccessFactors, ERP, CRM) using REST, SOAP, Integration Hub, and Flow Designer.
- Ensure data synchronization and security for business-critical processes like onboarding, offboarding, and case routing.
Workflow Automation:
- Build and maintain complex workflows, subflows, business rules, client scripts, and UI policies for seamless automation across HR and CSM domains.
Testing & Support:
- Conduct unit testing and support User Acceptance Testing (UAT).
- Provide troubleshooting support for HRSD/CSM modules, patch releases, and platform enhancements.
Documentation & Governance:
- Maintain technical documentation in line with ServiceNow best practices.
- Follow platform governance standards and contribute to ongoing improvement of development frameworks.
Key Requirements:
- 8+ years of overall IT experience, with 5+ years dedicated to ServiceNow development.
- Proven hands-on experience with ServiceNow HRSD and CSM implementations.
- Strong scripting skills in JavaScript, Glide Scripting, HTML/CSS, and AngularJS.
- Experience with REST/SOAP APIs, Integration Hub, and platform security models (ACLs, roles).
- Proficiency in designing and deploying service catalogs, approval workflows, and self-service portals.
- Strong understanding of HR processes (e.g., onboarding, lifecycle events, case management).
- Knowledge of Customer Service operations and ITIL best practices.
- Experience working in Agile teams (daily stand-ups, user stories, iterative delivery).
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) – HRSD and/or CSM
IDEAL CANDIDATE PROFILE
- 5+ years hands-on ServiceNow development experience with direct exposure to both HRSD and CSM modules.
- Skilled in creating custom portals, widgets, and automated case management workflows.
- Deep familiarity with enterprise integration patterns and employee/customer service data models.
- Experience working collaboratively across HR, IT, and Customer Service departments.
- Holds relevant ServiceNow certifications (CSA, HRSD, CSM).
- Comfortable in fast-paced environments with shifting priorities and Agile development cycles.
