Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About The Team
The Commercial Acceleration team's focus is to help streamline our GTM approach and provide enhanced outcomes for our clients. Speed and agility is the focus across the full customer lifecycle.
About The Role
Evaluates, diagnoses and documents existing processes in support of improving processes, performance and quality. Develops and applies metrics for process and performance measurement. Provides guidance on re-engineering techniques for process improvement. Defines, designs, and implements solutions to achieve desired business outcomes. Provide subject matter expertise and project management guidance to large enterprise initiatives.
About You
Basic Qualifications- Senior Director, Digital Customer Success Transformation & Innovations
- 10+ years leadership experience leading multi-functional teams
- 12+ years experience defining, designing, and implementing solutions to achieve desired business outcomes
Basic Qualifications- Director, Digital Customer Success Transformation & Innovations
- 8+ years leadership experience leading multi-functional teams
- 10+ years experience defining, designing, and implementing solutions to achieve desired business outcomes
Other Qualifications
- Bachelor's degree or equivalent work experience
- Outstanding written, visual representation, and verbal communication skills.
- Experience with automating manual processes through systems requirements analysis, design and documentation.
- Strong ability to establish relationships, influence without authority, and drive alignment across teams with varied strengths and leadership levels.
- Outstanding organizational, interpersonal, and negotiation skills; flexible and adaptable; able to work in ambiguous situations.
- Passion for customer service and commitment to delivering high-quality results.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CA.Home Office
Primary Location Base Pay Range: $217,600 USD - $326,400 USD
Additional US Location(s) Base Pay Range: $196,900 USD - $349,700 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
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