We are looking for a skilled Workday HCM Support Specialist to join our team in Cleveland, Ohio. In this role, you will focus on maintaining and stabilizing Supervisory Organizations, supporting payroll activities, and assisting with foundational data management across Workday modules. This is a long-term contract position ideal for an experienced Workday specialist who thrives in hands-on environments and can bridge the gap between technical implementation and HR/Payroll operations.
Responsibilities:
• Manage and troubleshoot Supervisory Organization structures, ensuring accurate hierarchy logic and reporting lines.
• Oversee mapping processes related to payroll, benefits, time tracking, and system security compliance.
• Validate and maintain organizational changes in alignment with Workday standards and civil service rules.
• Support payroll parallel testing by analyzing employee and position data for accuracy and consistency.
• Conduct system updates, configuration changes, and data uploads using Enterprise Interface Builder (EIB) tools.
• Proactively identify and resolve system issues while collaborating with HR, Payroll, and external consultants.
• Monitor the impact of system changes on integrations, security roles, and business processes.
• Research and apply Workday Community best practices to optimize system functionality and resolve challenges.
• Serve as a subject-matter expert, providing guidance to non-technical stakeholders and ensuring smooth workflows.
• Maintain ownership of initiatives, driving tasks forward independently and ensuring project success.
• At least 2 years of hands-on experience with Workday HCM, including Supervisory Organizations, Position Management, and Time Tracking.
• Proficiency in Workday Payroll processes and data alignment, with strong knowledge of platform functionality.
• Advanced Excel skills, including expertise in VLOOKUP, XLOOKUP, and pivot tables.
• Proven ability to utilize Workday Community resources to troubleshoot and implement solutions.
• Experience with system maintenance, basic configuration, and hierarchy alignment within Workday.
• Strong problem-solving skills and initiative, with the ability to work independently and manage priorities.
• Familiarity with public sector environments or civil service structures is highly preferred.
• Knowledge of additional Workday modules such as benefits, security roles, and reporting is a plus.
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