Center DirectorStep Up ABA – Washington State - Empower. Innovate. Celebrate.
At Step Up ABA, we believe every child deserves compassionate, individualized care that helps them grow with confidence, independence, and joy. We are currently seeking a passionate, organized, and team-focused Center Director to help lead our clinic operations, support our clinical teams, and create an exceptional experience for our clients and families.
This is an exciting opportunity for a motivated leader who thrives in a collaborative environment and is passionate about building strong teams, maintaining clinical excellence, and supporting operational success in a growing ABA organization.
Position Summary
The Center Director is responsible for overseeing the daily operations of the ABA center while supporting staff, clients, and families in alignment with company values, Washington State regulations, and BACB standards. This role partners closely with the Clinical Director and leadership team to ensure high-quality care, strong staff performance, scheduling efficiency, compliance, and a positive center culture.
The ideal candidate is organized, proactive, compassionate, and able to balance leadership, communication, operations, and accountability in a fast-paced pediatric ABA environment.
Essential Duties & ResponsibilitiesLeadership & Team Support
- Lead daily center operations and maintain a positive, professional clinic environment
- Support and supervise administrative and operational staff
- Partner with the Clinical Director regarding staffing, scheduling, and center needs
- Promote a culture of teamwork, accountability, professionalism, and positivity
- Support onboarding and training of new team members
- Assist with staff coaching, performance management, and employee engagement
- Participate in interviews and recruitment efforts as needed
Client & Family Experience
- Ensure families receive excellent communication and support
- Assist with client onboarding, scheduling, and transitions
- Address parent concerns professionally and promptly
- Support center tours and community outreach efforts
- Maintain confidentiality in compliance with HIPAA regulations
Operational Oversight
- Manage clinic scheduling and staffing coordination
- Monitor attendance, staffing ratios, and operational efficiency
- Ensure all areas of the center remain clean, safe, and organized
- Oversee inventory, ordering of supplies, and facility needs
- Ensure staff follow company procedures regarding cleaning duties, timekeeping, and documentation
- Support payroll-related processes including timecard review and follow-up
Compliance & Quality Assurance
- Ensure compliance with:
- Washington State regulations
- BACB ethical and supervision standards
- HIPAA requirements
- Company policies and procedures
- Assist with internal audits and chart compliance monitoring
- Collaborate with leadership to improve systems and workflows
- Maintain accurate operational records and documentation
QualificationsRequired
- BACB, Bachelor’s Degree required
- Minimum of 2 years leadership or management experience
- Experience working in ABA, healthcare, education, pediatric therapy, or related field
- Strong organizational, communication, and problem-solving skills
- Ability to multitask and manage competing priorities
- Proficiency with technology and scheduling systems
- Ability to maintain professionalism and confidentiality
Preferred
- Experience in an ABA center setting
- Knowledge of CentralReach or similar EMR systems
- Experience managing schedules and staff coordination
- Understanding of insurance authorization processes
- Experience with recruiting or onboarding
Professionalism & Ethics
At Step Up ABA, professionalism, integrity, and respect are essential to our culture and success.
The Center Director is expected to:
- Model professional behavior and leadership at all times
- Maintain confidentiality and ethical conduct
- Foster respectful and collaborative communication
- Support a positive and inclusive workplace culture
- Address concerns constructively and professionally
- Demonstrate reliability, accountability, and consistency
- Uphold company values and represent the organization positively
Work Environment & Physical Requirements
- Pediatric clinic environment with active client engagement
- Ability to move throughout the center frequently
- Ability to lift up to 25 pounds occasionally
- Ability to sit, stand, bend, and walk throughout the workday
Compensation & Benefits
- Competitive salary based on experience
- Opportunities for growth and advancement
- PTO and paid holidays
- Health benefits package
- Supportive leadership team
- Collaborative and mission-driven culture
Why Join Step Up ABA?
Because we believe great teams create life-changing outcomes.
At Step Up ABA, you’ll join a company that values:
- Compassionate care
- Team collaboration
- Innovation and growth
- Professional development
- Celebrating every success , big and small
If you are passionate about leadership, supporting children and families, and helping build an incredible culture, we would love to meet you.
Apply Today!
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
Work Location: In person
