Position is 100% Remote
Schedule: Candidates must work CST hours 8-5 Monday–Friday; however, the manager is willing to be a little Flexible.
Interviews: Teams, 2 rounds
The Workday HRIS Digital Experience Analyst is responsible for creating, maintaining, governing, and optimizing the digital HR experience within Workday. This role serves as the primary owner of Workday Help Knowledge Management, ensuring colleagues, managers, and HR teams have access to accurate, timely, and user-friendly information through self-service channels.
The analyst will develop and manage knowledge articles, monitor content effectiveness, analyze user behavior and search trends, and identify opportunities to improve self-service adoption, case deflection, and overall experience. Working closely with HRIS, HR Shared Services, HR Centers of Excellence, Communications, and Technology teams, this role will help establish Workday as the authoritative source for HR information and support.
Create, publish, maintain, and retire Workday Help knowledge articles.
Establish content standards, governance processes, and review cycles to ensure information remains accurate and compliant.
Partner with HR functional teams to identify, document, and continuously improve knowledge content.
Own content categorization, tagging, search optimization, and audience targeting.
Ensure knowledge articles align with HR policies, procedures, and business processes.
Identify opportunities to simplify HR processes through knowledge, guidance, automation, and self-service capabilities.
Collaborate with Change Management and Communications teams to promote self-service adoption and awareness
Coordinate translation and localization efforts for global content where applicable.
- Experience supporting HR Shared Services or employee service delivery operations.
- Knowledge of employee self-service, case management, and knowledge management best practices.
- Experience with AI-powered support tools, chatbots, or digital assistants.
- Experience supporting global organizations and multilingual content environments
