Job DescriptionJob Description: \\n
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Essential duties and responsibilities:
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- Gather, analyze, track and present data in an easy-to-understand manner\\n
- Examine data reports to identify and resolve errors\\n
- Produce, analyze, and distribute reports\\n
- Communicate changes in an effective and timely manner\\n
- Collaborate with stakeholders and cross-functional teams to identify, develop, and implement reporting solutions\\n
- Gather, review and analyze business data, including KPIs, financial reports and other key metrics using data analytics tools\\n
- Assist the Bank in developing best practices, frameworks and metrics needed to evaluate and improve the Bank's operations\\n
- Maintain documentation regarding various projects, processes and operations\\n
- Identify opportunities for process improvement, utilizing business process mapping\\n
- Support the portfolio review, maintenance and prioritization review process\\n
- Write user guides, various tracking documents, data specifications, release notes, and other deliverables as needed\\n
- Acquire industry, application, and data content knowledge in the functional areas served by the department\\n
- Create and Execute queries for research, assist in decision making, and ad hoc reporting\\n
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Software requirements
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- Microsoft Office (Word, Excel, PowerPoint)\\n
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Preferred:
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- ServiceNow\\n
- SharePoint\\n
- Tableau\\n
- SQL\\n
- Visio\\n
- Azure DevOps\\n
- Aha!\\n
- Miro\\n
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Experience requirements
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- 0-2-year experience with a 4-year degree\\n
- 4-6 years' experience required without a degree\\n
- Experience working with Agile, hybrid, and traditional project teams supporting IT projects\\n
- Knowledge of relational database structures and concepts\\n
- Able to access and transform data for use in reports, pulling data from various systems\\n
- Knowledge of Lean Six Sigma process improvement methodology (preferred)\\n \\n
- Education Requirements\\n
- 4-year degree preferred in the field of computer science, information systems, or related field, and 2-3 years' work experience\\n
- Knowledge, Skills, Abilities, and Behaviors:Results driven and oriented with a keen attention to detail\\n
- Strong written and verbal communication skills\\n
- Strong interpersonal skills, with a focus on rapport-building, listening and questioning\\n
- Ability to think critically\\n
- Ability to present ideas clearly and effectively\\n
- Ability to effectively prioritize and execute work in alignment with business goals\\n
- Exceptional customer service orientation\\n
- Experience working in a team-oriented, collaborative environment\\n
- Effectively adapt to changes in the workday and environment\\n
- Enjoys writing and documenting; interested in and willing to create artifacts\\n
- Organized; keeps track of key project decisions, and changes in direction accurately and in a manner such that they can be recalled and/or found quickly\\n
- Other duties as required\\n
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Best,
