Customer Support Representative (Remote )

Insurish • Full-time • Virginia Beach, VA, US • $28 / hour • 3d ago

Insurish is seeking a friendly, reliable, and customer-focused Customer Support Representative to join our team. In this role, you will serve as a primary point of contact for customers, assisting with questions, resolving issues, providing information about products and services, and ensuring a positive customer experience.

The ideal candidate is an excellent communicator who is comfortable working independently, managing multiple customer inquiries, and handling sensitive information with professionalism and discretion.

Key Responsibilities

Respond to customer inquiries by phone, email, and other communication channels.
Provide accurate information regarding insurance products, services, policies, and account-related questions.
Assist customers with account updates, documentation, requests, and general support needs.
Investigate customer concerns and work toward timely and effective resolutions.
Escalate complex issues to the appropriate department when necessary.
Maintain accurate and detailed records of customer interactions.
Follow established customer service procedures, policies, and compliance requirements.
Protect confidential customer and company information.

Qualifications

High school diploma or equivalent required.
Previous customer service, call center, insurance, financial services, or related experience is preferred.
Strong verbal and written communication skills.
Excellent problem-solving and active-listening abilities.
Strong attention to detail and organizational skills.
Ability to handle multiple tasks and prioritize responsibilities effectively.

Preferred Skills

Experience working with insurance customers or insurance-related products.
Familiarity with CRM or customer support platforms.
Experience handling confidential or sensitive customer information.
Ability to learn new systems and procedures quickly.
Strong typing and documentation skills.

What We Offer

Competitive hourly compensation.
Remote work opportunity.
Paid training.
Professional development opportunities.
Supportive team environment.
Opportunities for advancement.
Comprehensive benefits for eligible employees.

Work Environment

This is a remote customer support position requiring a reliable internet connection, a professional workspace, and the ability to communicate effectively with customers and team members throughout the workday.