You will be the hands-on analytics owner for our people data and the lead for a People Analyst. Your focus is threefold: 1) run our employee experience survey program end to end, 2) build and scale Workday reporting for executives, PBPs, and managers, and 3) deliver clear, reliable dashboards that power decisions across the company. You will partner closely with Talent Ops, People Ops, People Business Partners (PBPs), Corporate IT, and People Systems to translate business questions into trustworthy insights.

Core Responsibilities1. Own delivery of People Analytics & Insights

Drive experience surveys for the full employee lifecycle
Lead the intake, prioritization, and delivery of analytics across People and business stakeholders
Ensure insights are timely, accurate, and aligned to business priorities
Translate complex data into clear narratives for executive audiences
Maintain predictive models (attrition risk, hiring forecasts, retention drivers) that inform talent strategy and workforce planning.

2. Drive stakeholder partnership

Act as the primary partner to PBPs, Finance, and functional leaders for people insights
Shape business questions into structured analyses and recommendations
Support executive reporting and workforce planning discussions

3. Elevate analytics quality and consistency

Establish standards for metrics, definitions, and reporting across People Analytics
Ensure consistent use of data across dashboards, reports, and presentations
Reduce ad hoc and duplicate reporting through structured solutions

4. Enable self-service and scale

Partner with systems and data teams to improve dashboard usability and adoption
Increase stakeholder ability to access and interpret people data independently
Shift the team from reactive reporting to proactive insights
Identify and implement automation opportunities (scheduled reports, data workflows, dashboard refreshes) to improve team efficiency and reduce operational overhead.

5. Support performance and ROI measurement

Help define and track key people metrics (attrition, hiring, performance, etc.)
Identify trends and drivers that impact business outcomes
Contribute to building a more data-driven and performance-oriented People function

What success looks like

Stakeholders rely on the insights team for decision support, not just data
Executive conversations are informed by clear, consistent insights
Ad hoc reporting demand decreases
Employee lifecycle surveys capture all business needs across Talkdesk including ROI and OKR testing

Minimum qualifications

5 plus years in people analytics, HR reporting, or adjacent data roles
Ownership of survey programs; strong understanding of security domains and business process impacts
2 plus years building dashboards for business audiences
Proficiency with HR data domains: headcount, movement, time to fill, attrition, DEI, engagement
Strong SQL or equivalent query skills for data prep and QA
Excellent communication and stakeholder management skills; able to explain complex topics simply
Ability to deliver executive-ready insights decks on a routine basis
Statistic basics for survey design and driver analysis

Nice to have

3 plus years building Workday reports and calculated fields
Experience with employee experience surveys such as Workday Peakon, Qualtrics, or Culture Amp
Python or R for predictive analyses and automation
Experience with Tableau or Looker

Pay Range (Base Pay): $120,000 - $140,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 05/20/2026

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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