Serve as a liaison between Business Operations and Information Technology (IT) to provide value-added business solutions to meet organization needs. This person should have extensive knowledge of Salesforce. They will have a proven ability to influence and collaborate across all levels of the company.
Primary Duties and Responsibilities:
- Prioritize and manage the pipeline of IT enabled business projects that enhance the ability of Operations to service our customers and add bottom line value to the organization.
- Manage the relationships between IT and Operations departments – prioritizing business needs and technical changes.
- Build, implement and deliver technical solutions and support strategies relating to each functional area.
- Facilitate planning sessions with business partners to create and implement process improvement.
- Develop, facilitate and execute Testing and Integration plans.
- Gather requirements using interviews, document analysis, workshops, discussions, use cases, and other methods.
- Analyze and communicate stakeholder needs by translating business requirements into software solutions.
- Analyze business processes and recommend solutions or improvements that can be accomplished through new technology or alternative uses of existing technology.
- Collaborate with Business Managers, internal and external stakeholders to analyze business and user needs and to deliver necessary documentation (use cases, user stories, functional requirements specifications, UI designs, mockups, workflows, etc.)
- Manage and lead delivery of technical solutions as well as process improvements.
- Manage vendor relationships for updates, enhancements, new functionality, etc.
- Provide support for development and test teams during testing cycles.
- Provide end user support and train users on newly delivered functionality.
- Create and edit configurations and integrations to support Operations business processes.
- Upgrading and configuring Salesforce systems for optimized performance.
- Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
- Building custom reports and dashboards
- Evaluating and installing Salesforce releases as well as providing training and support.
- Manage and support additional applications running on the Salesforce platform (FieldFX, XaitPorter, Domo, etc)
Qualifications:
- Bachelor’s degree in business, Information Technology, or equivalent experience
- Oil and Gas Service or related experience is preferred. Familiarity with businesses delivering products and services to rig sites globally.
- A minimum of 3 to 5 years’ experience with the Salesforce system is required.
- Demonstrated ability to successfully engage in multiple initiatives simultaneously across all levels in an organization.
- Certifications and Licenses
- Salesforce certifications preferred
- Languages and Communication Skills
- Must be able to read, write and speak English fluently. Additional language fluency is a plus.
- Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to read, analyze, and interpret technical procedures, and effectively communicate information to diverse groups.
Other Skills/Experience
- Ability to develop short and long-range project planning, and effectively communicate information to diverse work groups.
- Experience in strategic planning and execution.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists and deliver technical solutions to business problems.
- Significant experience managing IT enabled business projects through all stages of the project lifecycle.
- Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.
- Able to work collaboratively with both business leaders and other information technology teams to deliver technology solutions.
- Proficient in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.
- Experienced in supporting a large client base in a global organization
