Job Description
Your talent is the key to our success!
Come join a team where your work directly empowers the people who keep our region moving!
VTA’s Technology Team seeks a
Senior Business Systems Analyst to support a wide range of
enterprise business solutions focused on forms automation, workflow optimization, digital services, Enterprise Asset Management (EAM) - Maximo, and user experience. This position plays a critical role in helping departments transform manual or legacy processes into efficient, digital-first solutions.
This position will work closely with stakeholders across Operations, and other departments to analyze business needs, build and support Power Platform-based solutions, and serve as a technical liaison between users and VTA’s Technology Team.
In this role, you'll contribute to the modernization of VTA’s internal and public-facing services.
We’re excited to welcome a motivated problem-solver who can help us deliver sustainable, user-centered digital services throughout the organization.
The Division
The Technology Department strives to provide the highest quality technology-based services and solutions, in the most cost-effective manner, to facilitate the needs of our customers within VTA and the customers VTA serves.
Definition
Under direction, the Senior Business Systems Analyst leads and participates in the work of staff in performing applications support in designing, implementing, and maintaining VTA applications and systems including VTA's Enterprise Resource Planning system, Electronic Documents Management System, and other business systems.
Ideal Candidate
We are seeking a detail-oriented and service-driven candidate to join our team as a
Senior Business Systems Analyst (Sr. BSA). The ideal candidate thrives in a collaborative environment, brings strong communication and critical thinking skills, and is passionate about improving business processes through technology.
Preferred Technology Knowledge And Experience
- Microsoft Power Platform – Power Apps (Canvas Apps), Power Automate (Flow), Power BI (dashboards and reporting).
- Document Management & Workflow Tools – SharePoint (list/permissions administration), DocuSign Admin, and web forms for internal and public use.
- Process Automation & Application Configuration – Business process flow design, user interface customization, conditional logic, automated routing, and REST API basics for SaaS integrations.
- Business Analysis & Support – Requirements gathering, stakeholder engagement, testing, deployment, and end-user training across departments like Operations, Finance, Plant & Fleet Management, and Materials Management.
- General Tools & Admin Support – Visio for process mapping, Excel, Word, and system administration of cloud tools like SharePoint, DocuSign, and Power Platform environments.
- Database & SQL –Exposure to relational databases and SQL for querying, reporting, troubleshooting, or supporting integrations is a plus.
- SaaS Application Experience – Familiarity with configuration and support of cloud-based enterprise tools (e.g., workflow, automation, or document management systems).
- Enterprise Asset Management (EAM) – Experience with IBM Maximo preferred; candidates with hands-on experience supporting other EAM platforms in asset-intensive environments (maintenance, inventory, and asset lifecycle management) will also be considered.
We’re looking for a self-starter and team player who can manage multiple initiatives while adapting to changing priorities. The successful candidate will be hands-on with tools, able to prototype quickly, and comfortable collaborating across departments to translate business needs into reliable, scalable solutions.
We recognize that not every candidate will have experience with every tool or system listed. If you meet many of the qualifications and are excited about the role, we encourage you to apply. We value learning, adaptability, and a growth mindset.
Distinguishing Characteristics
This is the advanced journey-level in the Business Systems Analyst series. Positions at this level are distinguished from other classes in this series by the level of responsibility assumed, in-depth knowledge about the business area, and complexity of the duties assigned. The Senior Business Systems Analyst performs project lead functions including assigning work, delegating assignments, and reviewing the work of others.
Incumbents at this level perform the most difficult and responsible types of duties assigned to classes in this series including serving as project lead over staff responsible for designing, installing, configuring, maintaining, and supporting computer applications, or modules of the application, and systems. Incumbents at this level are fully trained in all procedures related to their assigned area of responsibility. This classification implements solutions related to applications used in VTA's functional areas with a strong emphasis on process and flow design, custom functionality, and maintaining systems.
About VTA
The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County’s authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all.
Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused transportation options that are innovative, environmentally responsible, and promote the vitality of our region.
VTA provides bus, light rail, and paratransit services, as well asparticipatesas a funding partner in regional rail service including Caltrain, Capitol Corridor, and the Altamont Corridor Express.
As the county’s congestion management agency, VTAis responsible forcountywide transportation planning, including congestion management, design and construction of specific highway, pedestrian, and bicycle improvement projects, as well as promotion oftransit orienteddevelopment.
VTA provides these services throughout the county, including Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara,Saratogaand Sunnyvale. VTA continually builds partnerships to deliver transportation solutions that meet the evolving mobility needs of Santa Clara County.
As we continue to implement our VTA Forward Plan, we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services.
For more information about our VTA Forward Plan, visit: https://www.vta.org/VTAForward
Family-Friendly Workplace Certification Program (FFWCP)
The County of Santa Clara FFWCP recognizes VTA as a business that creates supportive workplaces for employees and their families.
Family-friendly workplaces improve health outcomes and job satisfaction for employees and increase work productivity and retention for employers. Employers can create a family-friendly workplace by meeting and exceeding state and federal employment laws relating to parental leave, lactation accommodation, and work/family balance.
Essential Job Functions
Typical Tasks
- Leads and participates in the work of staff in managing projects, developing and enhancing system applications for an assigned division;
- Establishes and maintains positive relationships, and works extensively with VTA Management, VTA Business Process Owners, and system Super Users in developing and enhancing information systems solutions;
- Trains customers, staff, and others as needed in a formal setting, in a group, or one-on-one;
- Administers a variety of actions to one or more modules of the Enterprise Resource Planning system (SAP), or Electronic Documents Management System (EDMS), or construction applications (such as Contract Manager, P6, Projectwise, Citicube, etc.) or other VTA applications or Reporting Services;
- Reviews and evaluates work products, methods and procedures, and identifies and resolves problems;
- Defines customer business needs, manages client expectations, and identifies alternative approaches and cost-benefits of automating of customer functions to assist in meeting the client's overall business goals;
- When assigned to a project, develops the scope of work for new or upgrade solutions and works with Contracts and Materials Management (CAMM) department during the Request for Proposal (RFP) and contracting phases of the process;
- Consults with customers to present proposals to senior management and assists in developing capital packages;
- Consults and facilitates with department representatives to solicit departmental technology needs and requirements as well as resolving problems with applications;
- Serves as a single point of contact for the user community in the assigned division, and assumes responsibility for the delivery of technology services;
- Maintains technical and functional competency in the applications utilized by the assigned department;
- Reviews, analyzes and approves program designs, operational characteristics, user interfaces, reporting systems and data conversion methods;
- Reduces design projects into component analytical tasks;
- Develops detailed workflow, system, training, and process requirements;
- Prepares final systems design and documentation and user documentation necessary for programming;
- Oversees the installation and updates of application packages, data base development tools, and other related elements;
- Defines and manages project scope, deliverables, schedules, cost estimates, and task lists;
- Performs development, review, and selection tasks related to Requests for Proposals and Requests for Qualifications;
- Communicates project status, resolving project issues, problems, and changes;
- Manages and tracks projects from initiation to successful completion;
- Establishes and maintains relationships at all levels of the assigned organization;
- Manages projects using VTA personnel, consultants, and vendors, as needed;
- Communicates with vendors of application software;
- May be required to monitors project expenditures, recommending adjustments as necessary;
- Performs related duties as required.
Minimum Qualifications
Employment Standards
Sufficient training, education and experience to demonstrate possession of the required technical and project management knowledge, skills and abilities.
Development of the required knowledge, skills and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree in information systems, computer science or related field and four (4) years of responsible experience developing, designing, and/or maintaining major components of a comprehensive information system including evaluation, analysis and input to the software modules of an Enterprise Resource Planning System or other application system. (Additional applicable experience with applications and systems support, design, and maintenance substitutes for college on a year for year basis.) Incumbents must demonstrate substantial experience in an SAP environment, and/or Electronic Documents Management System, and/or Operations system (such as Trapeze, BDT, ACS) or Construction and CMP solutions.
A VTA employee designated as a "Business Process Owner" and/or "Super User" with four (4) years of experience in that capacity, in addition to performing and leading others in system upgrades and demonstrated technical coursework in SAP or systems used at VTA, meets the minimum qualifications for this classification. Experience with transit/transportation-related applications is desirable.
Supplemental Information
Knowledge Of
- Extensive knowledge of at least one and a basic understanding of other Enterprise Resource Planning (SAP) system modules (such as Funds Management, Materials Management, Projects, Systems, Finance), Reporting Services, Electronic Documents Management System and SharePoint, or Construction or CMP systems (such as Contract Management, Construction Scheduling, Document Management, Traffic Modeling, or Records Management);
- Systems analysis and design principles and procedures;
- Principles, potentials and limitations of electronic data processing equipment;
- Relational database design, implementation, maintenance and integration techniques to provide integrity, accuracy, security and performance efficiency;
- Project procurement process in the public sector;
- Management of vendors and consultants;
- Principles and practices of lead supervision and training;
- Computer programming, on-line programming, and programming documentation principles and techniques;
- Work planning and project management techniques.
Ability To
- Evaluate processes proposed for business systems and enterprise systems modules, determine impact, and make decisions for recommended solutions and changes;
- Manage multiple projects involving personnel from multiple departments, as well as consultants and vendors;
- Multitask with a strong attention to detail and shift from one project to another when priorities change;
- Develop Crystal and/or Oracle and/or SQL and/or ACCESS or equivalent reports;
- Develop relationships with the user community;
- Analyze, design, program, install and maintain complex computer systems;
- Prepare and present comprehensive and clear reports and recommendations;
- Lead and direct the work of subordinate personnel;
- Train customers, staff and others, as needed;
- Independently perform the most difficult design and programming activities assigned;
- Communicate effectively, both orally and in writing;
- Prioritize complex and demanding workloads;
- Work with assigned division management on priorities and program definition;
- Keep current with changes within functional area, such as methods, practices, and technology;
- Establish and maintain cooperative working relationships with those contacted in the course of work;
- Organize work and manage time effectively.
- Train customers, staff and others, as needed;
- Independently perform the most difficult design and programming activities assigned;
- Communicate effectively, both orally and in writing;
- Prioritize complex and demanding workloads;
- Work with assigned division management on priorities and program definition;
- Keep current with changes within functional area, such as methods, practices, and technology;
- Establish and maintain cooperative working relationships with those contacted in the course of work;
- Organize work and manage time effectively.
General Application Instructions
Please read this job announcement in its entirety before applying. We recommend printing or saving a copy for future reference.
To be considered, applications must be submitted online through the Human Resources department by the posted deadline. If the job posting is listed as “continuous,” we encourage you to apply as soon as possible, as the posting may close without prior notice. Once your application is submitted, you will receive an immediate email confirmation.
Important: Only online applications will be accepted for this recruitment. We do not accept paper applications, resumes, Job Interest Notification Cards, or incomplete/unsubmitted applications in place of a fully completed application.
Communication & Contact Information
All updates regarding your application—including notices for testing and interviews—will be sent via email. Be sure to select email as your preferred method of communication and maintain a valid, up-to-date email address. Applicants are also responsible for keeping their phone numbers and mailing addresses current in their online profiles.
Due to the high volume of applications, we are unable to provide individual updates. Please check your application status through your online account. For technical support, contact NEOGOV at (855) 524-5627, Monday through Friday, 8:00 AM – 5:00 PM (PST), excluding holidays.
Application Review & Processing
All current and prior relevant work experience—including experience with VTA—must be fully detailed in the Work Experience section of your application. Entries such as “see resume” are not acceptable. Incomplete or improperly completed applications may be rejected, even if you meet the minimum qualifications.
While you are welcome to upload a resume, it does not substitute for completing the online application in full. Be sure that your application accurately reflects the education and experience necessary for the position.
Applications are reviewed throughout the recruitment process to determine whether candidates meet the minimum qualifications. Meeting these minimums or advancing through any stage does not guarantee further consideration. Any misrepresentation or falsification of qualifications, experience, education, or training may result in disqualification and/or exclusion from future employment opportunities with VTA.
This classification is represented by Service Employees International Union (SEIU). Wages, hours, and other terms and conditions of employment are governed by the applicable collective bargaining agreement between VTA and the union
Tentative Examinations
Oral Panel: Week of May 4 - 15
Conditions of Employment
Final candidates must successfully complete a Livescan background check, reference checks, verification of education or certifications, and a criminal history review before appointment.
Eligibility List
The established Eligible List from this recruitment will be used to fill the current vacancies and additional vacancies that may occur. Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment.
Americans with Disabilities Act Accommodations
VTA is committed to providing reasonable accommodations to individuals with disabilities in the recruitment and examination process. To request an accommodation, please contact the Human Resources Department at (408) 321-5575 or email Personnel@vta.org at least five business days before the test.
Equal Employment Opportunity
VTA is an equal employment opportunity employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of age, ancestry, color, marital status, mental or physical disability, genetic information, national, origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc.
VTA offers a generous benefit package including: vision care, a choice of health plans, dental coverage, an employee assistance program, life insurance, and liberal holiday, vacation, and sick leave. A credit union and deferred compensation are also available to employees at their option. Detailed information on VTA's benefits may be found here: https://app.strivebenefits.com/santa-clara-valley-transportation-authority
As defined by the California Public Employees' Pension Reform Act (PEPRA):
- Classic Members' retirement benefit formula is 2% @55.
- New Members' retirement benefit formula is 2% @62.
All
Classic AFSCME, SEIU, TAEA, and Non-Rep employees hired on or after 01/09/2012 pay 7.0% of salary toward the required employee contribution to PERS.
All
New/PEPRA AFSCME, SEIU, TAEA, and Non-Rep employees pay 8.0% of salary toward the required employee contribution to PERS.
Social Security taxes will be deducted from each employee's bi-weekly salary.
01
Provide examples and describe in detail your knowledge and experience in performing Business Systems Analysis, systems administration, and workflow & applications development. Describe your process in solving problems.
02
Describe in detail your knowledge and experience in performing systems design, integration and interfaces for Business Systems data and workflow processes. Describe how you engage stakeholders to obtain feedback and buy-in
03
This position involves supporting and administering enterprise systems, including Maximo SaaS, Microsoft Power Platform (Power Apps, Power Automate, Power BI), SharePoint, and other cloud-based tools. Please describe your experience with any of the following areas. Include specific tools or systems you've used, the types of projects you supported, and your role in the process: 1. Maximo / Enterprise Asset Management (EAM) – System administration, configuration, workflow setup, data mapping, cron job creation/maintenance, and integration with external systems (e.g., SAP, Workday, IBM AppConnect). 2. Microsoft Power Platform – Building or supporting Canvas Apps, automating workflows, creating dashboards, and reporting. 3. Document Management / Workflow Tools – SharePoint, DocuSign, or other platforms; administering lists, permissions, workflows, and forms. 4. Process Automation & Integration – Experience with REST APIs, SaaS system configuration, and connecting multiple enterprise systems. 5. Leadership & Collaboration – Leading meetings, facilitating discussions across teams, and translating business requirements into system solutions
04
Describe your experience analyzing critical business processes. How did you develop and document a model/workflow that resulted in process improvements. Provide an example of a process you helped with changes and the resulting improvements.
