HR Specialist

Swoon • Contract • Portland, Oregon Metropolitan Area, US • 2w ago

Swoon is seeking an HR Specialist for a leading client based out of Portland, OR!

***This role is temporary (3-4 months) to cover another employee on leave.***

Team Description:

The People Support (AskPPL) team is the first point of contact for all people (HR) related enquiries and services to all employees. The People Support Advisor is part of a team that strives to provide five-star experience to all employees through every single interaction. This role contributes to the continuous improvement of the HR Service delivery through analysis of their firsthand interactions with employees. The People Support Advisor brings a broad understanding of HR processes and tools, as well as basic know-how of local and regional nuances around benefits and policies. This is coupled with strong customer focus, communication skills and solution orientation. This team thrives on providing prompt, reliable, stellar customer experience.

Key Responsibilities:

Ensure consistent and reliable support to employees.
Triage AskPPL case queue in Wolken case management tool.
Evaluate and understand the case, resolved at first point of contact and/or escalate the queries to Tier 2 or COE, when required within the defined service levels.
Build strong knowledge on HR policies and processes both global and regional.
Provide transactional support, basic data requirements and administrative tasks such as Verification of Employment, Business Visa letters etc.
Manage L&OD administrative and operational activities.
Support all Tier 1 tasks/activities as and when required.
Collaborate with the People Service team to share feedback from employees to improve the delivery of services.
Generate weekly, monthly, quarterly, and annual reports of metrics and work with the People Support Manager to interpret these reports, identifying trends and providing proactive suggestions for improvements.

Skills & Capabilities:

Ability to produce excellent quality deliverables, which comes from a focus on detail and process excellence, adherence to Service Level Agreements, and being solutions-focused.
General HR knowledge to answer inquiries across the entire employment lifecycle from day 1 to post employment support including prior experience handling employee inquiries related to US and Canada Benefits plans and leave policies.
Excellent technical skills (Excel, Word,), as well as experience of HR systems such as Workday and case management tools.
Ability to manage a demanding employee base, reprioritizing regularly to meet specific requirements.
Strong team player who remains positive during challenging assignments.
Ability to work in a fast-paced environment with high volume and complex demands.
Great communicator, with experience of dealing with a variety of audiences at all organizational levels.

Requirements