Join TravelNet Solutions, the Track team, as a Customer Operations Specialist.
At Track, we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win. We’re proud to be an Inc. 5000 Fastest Growing Company and a People’s Choice Award winner—recognition of our commitment to innovation, service, and customer success.
We’re seeking a Customer Operations Specialist who thrives on precision, collaboration, and operational excellence. This role plays a critical part in delivering a seamless, reliable customer experience across the entire customer lifecycle.
This role is perfect for someone who is:
- A self-starter with tremendous initiative and a strong work ethic
- An excellent communicator and collaborator across functional teams
- Eager to make a high impact at a product-driven company
- Adaptable, quick to embrace change, and a fast learner
- Skilled in creative and critical thinking
- Detail-oriented, even in a fast-paced environment
- Passionate about technology and innovation
About Track
For over 21 years, Track has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner.
Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing suite of native features, Track, built on a customer-obsessed mindset, empowers hospitality professionals to achieve digital transformation and operational excellence.
Our
Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers:
- Serve Others: Nurturing growth to help others succeed
- Grit: Taking ownership and never giving up on what matters most
- Create the Future: Innovating to disrupt the status quo
Why Join Us?
- Be part of a fast-moving, dynamic team focused on growth and success.
- Work alongside a talented, collaborative, and supportive team.
- Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution.
- Help reshape the hospitality industry through technology and service innovation.
Perks and Benefits:
- Full medical, dental, and vision coverage
- Flexible Paid Time Off
- Unlimited access to professional training and development
- Health Savings Account with up to a $2,000 annual match
- Up to $900 in annual Wellness Rewards
- Flexible work environment
- Free life insurance and long-term disability coverage
- Flexible Spending Accounts
- Retirement plan with employer match
- $150 quarterly gift for personal use
- Competitive wages
- Work with an amazing team!
Summary and Responsibilities:
The Customer Operations Specialist supports the customer lifecycle by maintaining accurate customer data, coordinating cross-functional processes, and ensuring systems and workflows run smoothly throughout Track. This role partners with Sales, Customer Success, Support, and Billing to assist with onboarding, renewals, reporting, and customer account changes. By focusing on execution and operational consistency, the Customer Operations Specialist helps deliver a seamless and reliable customer experience.
Key Responsibilities:
Customer Data & Systems
Maintain accurate customer records in CRM, customer success, support, and billing systems
- Update account details, contract terms, entitlements, and customer status changes
- Assist with data audits and clean-up to ensure reporting accuracy
Customer Lifecycle Support:
- Support customer onboarding and implementation workflows
- Assist with renewals, expansions, and account changes (non-quota carrying)
- Coordinate internal handoffs between Sales, Customer Success, Support, and Billing
Reporting & Operational Support:
- Prepare and maintain standard customer reports and dashboards
- Track onboarding progress, adoption milestones, and renewal timelines
- Identify and escalate data discrepancies or process gaps
Process & Tool Support:
- Follow and help maintain documented customer processes and workflows
- Support Customer Success tools and platforms (e.g., CRM, CS software, ticketing systems)
- Assist with testing system updates and process improvements
Cross-Functional Coordination:
- Act as a point of contact for internal teams on customer-related operational needs
- Help gather information and documentation for escalations or leadership review
- Ensure customer requests are routed to the appropriate teams efficiently
Minimum Qualifications:
- 1–3 years of experience in operations, sales operations, or a related role
- Experience working with CRM or customer management systems (e.g., Salesforce, HubSpot, or similar)
- Strong attention to detail with the ability to maintain accurate data across multiple systems
- Basic experience creating or maintaining reports in Excel or Google Sheets
- Strong organizational and time-management skills with the ability to manage multiple tasks and priorities
- Effective written and verbal communication skills
- Ability to work collaboratively with cross-functional teams
- Comfortable learning new systems, tools, and processes in a fast-paced SaaS environment
Diversity and Inclusion:
We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.
Compensation:
The expected starting base salary range for this role is
$65,000–$75,000, plus eligibility for a
10% annual incentive tied to company performance. Final compensation will be determined based on factors such as relevant skills, experience, education, and geographic location
