Basic Function and Scope of Responsibilities:
The Human Resources Operations Business Partner is responsible for building, maintaining, and scaling the organization’s People Operations infrastructure. This role owns benefits administration, HR systems execution (primarily Workday), HR data governance, compliance, and operational discipline across core People processes.
Serving as a trusted business partner, this role collaborates closely with HR, leadership, Payroll, Finance, and external vendors to ensure People systems, policies, and programs are accurate, compliant, and consistently executed. The HR Operations Business Partner leads team member wellness and engagement initiatives, ensuring programs are well-planned, effectively communicated, and operationally sound. The ideal candidate brings deep Workday and benefits expertise, a strong compliance and systems mindset, and a passion for building scalable, data-driven People Operations that support a high-quality team member experience.
Principal Responsibilities:
Benefits Operations, Vendor Management & Financial Integrity
- Own the administration of all team member benefit programs, including medical, dental, vision, life, disability, retirement, HSA, and ancillary benefits
- Serve as the primary point of contact for benefits brokers, carriers, and third-party vendors
- Manage benefit enrollments, changes, eligibility, terminations, EOI, COBRA updates, and post-termination activity in Workday
- Lead annual open enrollment planning, execution, communications, and follow-up
- Support HSA account creation, 401(k) enrollments, rollovers, distributions, and ongoing maintenance
- Review, validate, and reconcile benefits invoices, payroll uploads, funding, and deductions in partnership with Payroll and Finance
- Identify discrepancies, resolve billing issues, and maintain audit-ready documentation
- Track and report on vendor costs, enrollments, and discrepancies
HRIS, Data Governance & Reporting
- Act as a primary Workday administrator for benefits, business processes, reporting, and data integrity
- Maintain HR data governance standards, documentation, and audit readiness across People systems
- Develop, maintain, and deliver recurring and ad hoc HR and benefits reports
- Optimize Workday workflows, integrations, and reporting to improve efficiency, accuracy, and scalability
Compliance, Policies & Risk Management
- Ensure compliance with federal, state, and local employment and benefits regulations
- Prepare and submit required regulatory filings and reports
- Maintain compliance documentation and respond to audits, subpoenas, and inquiries
- Support the ongoing review, standardization, and execution of People policies, SOPs, and required notices
Team Member Experience, Communications & Wellness
- Coordinate and distribute benefits-related communications, required notices, and enrollment materials
- Proactively communicate benefit changes, deadlines, and follow-ups to team members
- Support the planning, coordination, and execution of team member wellness and engagement initiatives
- Develop and maintain an annual wellness and engagement calendar aligned with benefits offerings and organizational priorities
- Partner with internal stakeholders and vendors to execute wellness campaigns, events, and communications
- Track participation, engagement trends, and program effectiveness to inform continuous improvement
Business Partnership & Operational Excellence
- Serve as a consultative HR Operations partner to leaders and team members
- Lead and support cross-functional HR projects and initiatives
- Apply project management best practices to deliver improvements on time and within scope
- Continuously identify opportunities to improve processes, data quality, and the overall team member experience
Education
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field required
- Master’s degree preferred but not required
Required Experience & Skills:
- 4-7 years of HR Generalist or HR Operations experience with significant focus on benefits administration
- Extensive hands-on experience with Workday, particularly benefits configuration, reporting, and business processes
- Strong knowledge of benefits compliance and regulatory requirements
- Demonstrated experience with HR data governance, reporting, and analytics
- Proven project management and cross-functional collaboration experience
- Strong business partner mindset with excellent communication and problem-solving skills
- High attention to detail and commitment to data accuracy
Preferred Qualifications:
- Workday configuration experience
- Experience supporting a growing or scaling organization
- Advanced reporting, dashboarding, or people analytics experience
- Experience managing benefits renewals and vendor negotiations
Success Metrics:
Benefits & Data Accuracy
- Maintain 99%+ accuracy in benefits enrollments, deductions, and HR data within Workday
- Minimal post-payroll or post-billing corrections related to benefits data
Compliance & Risk Management
- All required regulatory filings (e.g., ACA, benefits reporting) submitted accurately and on time
- Successful internal or external audits with no material findings
Open Enrollment & Benefits Operations
- On-time, well-executed open enrollment with minimal escalations
- Reduction in benefits-related issues or rework year-over-year
Wellness & Engagement
- Delivery of a clearly defined, annual wellness and engagement calendar with consistent execution of planned initiatives
- Increased or sustained participation in wellness programs and engagement activities year-over-year
Location: This is a hybrid role based out of our Frisco office, offering a mix of in-office collaboration and remote work flexibility.
Compensation: The expected base salary range for this position is $70,000 to $85,000 annually. The final compensation offered will be determined based on a number of factors, including but not limited to skills, qualifications, experience, and location.
