Benefits & LOA Operations Analyst

21Tech • Remote • 14h ago

Our client, the world’s leading entertainment streaming service, is looking for a Benefits & LOA Operations Analyst. This role will be the primary contact for medical and family leave case management, will be responsible for tier‑3 benefit inquiries and escalations, and will handle the operational administration of the Client’s benefit programs.

This is a 12-month remote contract with the possibility of extension. Candidates must be able to work Pacific Time, be authorized to work in the U.S., and not hold H-1B visa status. The hourly rate is $50.00; benefits are available through Talent Table. No C2C.

Responsibilities:

Leaves of Absence Case Management

Medical leave management up to 12 weeks.
Caregiver (Family) leave management up to 12 weeks.
Support return‑to‑work processes.
Ensure proper data management in Workday and support medical leave paperwork approval processes.
Handle tier‑3 Zendesk inquiries.
Support cases and inquiries managed by our third‑party administrator

Benefits Administration

Experience managing the administration and vendor management for 401(k) and health plans, including medical, dental, vision, FSA, and HSA.
Serve as the first point of contact for tier‑3 escalations and partner with our shared services team to resolve employee inquiries.
Experience and solid understanding of benefit compliance requirements.
Content‑review management for our internal and external benefit sites.
Investigate and resolve enrollment errors within our HRIS system, Workday.
Partner with our Benefit Managers on strategic projects, including the implementation of new benefits, communication efforts, and adding new employee groups to existing plans.
Support Annual Open Enrollment

Requirements:

2–4 years of leave‑of‑absence administration, benefits, and retirement‑plan administration.
Ability to thrive in a fast‑paced, agile environment and effectively communicate with business partners while remaining highly organized and empathetic.
Expertise in all applicable LOA/Disability/Accommodation‑related laws within the U.S.; ability to resolve different leave and accommodation issues.
Experience managing confidential data with good judgment, tact, and discretion, while observing local and federal laws within the U.S.
Ability to partner across the business and at different levels.
Highly organized with the ability to manage different processes efficiently and with high levels of accuracy and completeness.
Sound understanding of HR best practices for compliance and records management.
Experience with 401(k) and self‑funded health plans is a plus.
Experience using Workday is preferred (expertise in LOA and Benefits modules is a plus).