Title: Lead HR Operations Analyst Consultant
Location: Chicago, IL (Hybrid, 3x per week)
Duration & Type: 6 Month Contract to Start
Compensation: Competitive W2 Hourly Rate ($45 - $51), 401K, Access to Healthcare and Dental Insurance Plan of Choice (Benefit Plans can be requested at time of submission to client)
Chamberlain Advisors is seeking a Lead HR Operations Analyst Consultant to support enterprise HR Operations within a complex, global environment. This role serves as a liaison between HR Operations leadership and the operational team, driving service excellence, ensuring data integrity, and resolving complex employee and transactional inquiries. The ideal candidate brings strong HR program knowledge, advanced Workday HCM expertise, and proven leadership experience within an HR Service Center environment while maintaining a culture of compliance, operational precision, and continuous improvement. Click Apply Now to join the Chamberlain experience!
What You’ll Be Accountable For
- Lead the daily operational rhythm of the HR Operations team and manage ticket volumes to ensure global service level agreements are consistently met.
- Serve as the primary escalation point for complex or sensitive tier-two employee inquiries and confidential HR matters.
- Provide mentorship, coaching, and training to HR Operations team members and support leadership in identifying development opportunities.
- Act as a subject matter expert for Workday HCM, ensuring data integrity across new hires, terminations, transfers, pay changes, and organizational restructures.
- Execute mass data changes using Workday Enterprise Interface Builder and manage complex data corrections and organizational updates.
- Develop and run reports to support compliance, audit readiness, and operational decision-making.
- Maintain the integrity of workforce data as the single source of truth within Workday.
- Identify and implement process improvements across the employee lifecycle from onboarding through offboarding.
- Support quality assurance testing for Workday releases and system enhancements.
- Ensure compliance with global labor laws, audit requirements, and regulatory reporting calendars.
- Manage high-profile external and regulatory reporting requirements accurately and on time.
- Develop clear process documentation and user-friendly guidance for HR stakeholders and internal teams.
- Leverage emerging tools, including AI technologies, to improve operational efficiency.
- Maintain strict confidentiality when handling sensitive compensation, severance, and employee data.
What Qualifications You Need
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- Typically seven or more years of experience in HR Operations or HR Service Center environments, including experience in a lead or supervisory capacity.
- Strong knowledge of HR programs, processes, and global HR Operations practices.
- Functional expertise in Workday HCM, including business processes, mass data loads using EIBs, and organizational structuring.
- Experience managing high-volume transactional HR data, including hires, terminations, transfers, pay rate changes, and reorganizations.
- Experience ensuring compliance with labor regulations and supporting audit processes.
- Advanced proficiency in Google Workspace including Sheets, Docs, Slides, and Drive, or comparable software with the ability to build complex formulas and dashboards.
- Experience using reporting tools and workforce analytics to support operational decision-making.
- Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
- Exceptional written and verbal communication skills with the ability to document and explain complex processes clearly.
- Demonstrated ability to maintain discretion and handle highly confidential information.
- Experience using Qualtrics for experience management. (Preferred)
- Working knowledge of Microsoft Excel, including advanced formulas and reporting functions. (Preferred)
- Experience leveraging AI tools to enhance operational efficiency. (Preferred)
Why Work with Chamberlain? Chamberlain Advisors is a veteran-owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.
Equal Opportunity Employer
Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors' employees to perform their job duties may result in discipline up to and including discharge.
