Workday Application Manager – Certified Workday Learning Expert
Location: Bay Area, CA
Role: Workday Application Manager / Workday Learning SME
Work Mode: Hybrid
Employment Type: Contract / Long-Term
Job Summary
We are seeking an experienced Workday Application Manager with strong Workday Learning expertise to support and manage Workday Learning applications for a large enterprise environment. The ideal candidate will have hands-on experience with Workday Learning, Learning Management, application administration, configuration, integrations, production support, and stakeholder management.
The candidate should be a Certified Workday Learning Expert with the ability to lead application operations, troubleshoot complex issues, coordinate releases, and work closely with HR, Learning & Development, IT, and business stakeholders.
Key Responsibilities
- Own and manage the Workday Learning application and related business processes.
- Serve as the primary SME for Workday Learning configuration, administration, and support.
- Manage Workday Learning application lifecycle, enhancements, releases, and production support.
- Configure and maintain Learning functionality including:
- Learning campaigns
- Courses and programs
- Learning content
- Learning assignments
- Enrollment and completion
- Certifications
- Skills and competencies
- Learning paths
- Notifications
- Reports and dashboards
- Analyze business requirements and translate them into Workday Learning solutions.
- Partner with HR, Talent, Learning & Development, and IT stakeholders to identify opportunities for process improvements.
- Lead issue resolution and root-cause analysis for Workday Learning incidents.
- Coordinate with Workday, implementation partners, and technical teams for complex issues.
- Support Workday releases, regression testing, impact analysis, and deployment activities.
- Develop and maintain functional documentation, configuration documentation, and operational procedures.
- Monitor application performance, data quality, integrations, and security.
- Support Workday Learning integrations with internal and external learning platforms.
- Assist with data loads, EIBs, reporting, and troubleshooting of integration issues.
- Ensure appropriate security roles and access within Workday Learning.
- Lead UAT, test planning, test execution, and defect management.
- Provide guidance and mentoring to Workday support team members.
- Communicate application status, risks, issues, and project updates to business and IT leadership.
Required Skills
- Workday Learning
- Workday Application Management
- Workday HCM
- Workday configuration and administration
- Learning Management Systems / LMS
- Workday business processes
- Workday reporting
- Workday security
- Workday integrations
- EIB
- Production support
- Incident and problem management
- Release management
- UAT and regression testing
- Strong stakeholder management
Workday Learning Expertise
The candidate should have strong hands-on experience with:
- Workday Learning configuration
- Learning content management
- Course and program configuration
- Learning campaigns
- Learning assignments
- Enrollment management
- Completion tracking
- Certifications
- Learning paths
- Digital learning content
- Employee learning experience
- Learning reporting and analytics
- Workday Learning business processes
- Workday Learning security
- Workday Learning integrations
Application Management
- Experience managing enterprise Workday applications in a production environment.
- Strong understanding of ITIL-based application support.
- Experience with incident, problem, change, and release management.
- Ability to prioritize production issues and manage SLAs.
- Experience coordinating application upgrades and Workday semi-annual releases.
- Strong troubleshooting and root-cause-analysis capabilities.
Integration & Technical Skills
- Experience with Workday integrations and EIBs.
- Understanding of Workday Web Services / APIs.
- Experience troubleshooting inbound and outbound integrations.
- Familiarity with XML, SOAP, REST, and integration data formats.
- Experience working with third-party LMS or learning-content providers is highly desirable.
- Ability to work with technical teams on integration defects and data issues.
Certification
Required / Strongly Preferred:
- Workday Learning Certification
- Workday HCM certification is a plus.
- Additional Workday certifications in Reporting, Integrations, or Security are advantageous.
Preferred Qualifications
- 8+ years of experience in enterprise application management or Workday.
- 5+ years of hands-on Workday Learning experience.
- Experience supporting large, complex enterprise Workday environments.
- Experience working with global HR/L&D organizations.
- Strong communication and presentation skills.
- Experience working in Agile environments.
- Ability to work with offshore/onshore teams.
- Strong analytical, problem-solving, and stakeholder-management skills.
