Position Summary
This role combines customer communication, plan education, and enrollment support. You'll speak with people who have requested information about coverage, explain the benefits available to them, and help them understand the next steps.
You'll manage conversations from initial questions through application completion, while following up with individuals who need additional assistance. If you're comfortable on the phone, enjoy explaining information, and like working toward clear goals, this position offers an opportunity to build those skills in a remote setting.
Key Duties
- Respond to inquiries from individuals interested in coverage options
- Explain plan benefits, features, and costs in an easy-to-follow manner
- Help prospective clients evaluate the options available to them
- Address questions and clarify details before applications are submitted
- Process enrollment paperwork and review information for accuracy
- Maintain complete records of client interactions and application status
Skills for the Role
- Professional phone etiquette and strong verbal communication
- Ability to explain plan information accurately
- Comfortable using computer systems to manage records and applications
- Consistent follow-through on outstanding questions and tasks
- Ability to stay organized during a busy workday
- Prior experience in customer service, sales, or administrative support is beneficial
What You'll Receive
- A supply of warm leads from individuals who have requested information
- Initial training on available plans and enrollment workflows
- Ongoing coaching and help with complex questions
- Work-from-home convenience and flexible scheduling
- Opportunities to develop professionally and take on additional responsibilities
- Performance-based earning potential tied to completed business
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: Remote
