Lead HR Operations Analyst Consultant (Workday)
Hybrid – Chicago (3 days onsite / 2 remote)
We’re seeking a Lead HR Operations Analyst with 6+ years of Workday HCM experience to support our client's global HR Operations team. This is a lead-level individual contributor role (no direct reports) focused on operational execution, data integrity, and mentorship.
Key Responsibilities
- Serve as Workday HCM SME (business processes, EIB mass loads, org changes)
- Manage and triage Jira tickets; ensure SLA compliance
- Handle complex Tier 2 HR inquiries and confidential requests
- Run audits, reporting, and support regulatory compliance
- Lead testing for Workday releases and enhancements
- Mentor team members and foster operational excellence
- Drive process improvements across the employee lifecycle
Requirements
- 6+ years Workday HCM experience
- Strong HR Operations / HR Service Center background
- Experience with EIBs, reporting, and organizational restructuring
- Familiarity with Jira (or similar ticketing system)
- Advanced Google Workspace (or similar) skills
- High discretion and strong communication skills
Ideal candidate: A true Workday “super user” with HR Ops expertise who can step in as a team lead and drive continuous improvement.
Benefits:
Solving IT, a Woman and LGBTQ+ owned and operated organization is thrilled to provide a comprehensive benefit package to all our W2 employees and their families, regardless of gender. We are proud to offer five diverse health plan options as well as a PPO dental plan through Blue Cross Blue Shield, Term Life/AD&D Insurance, and a 401(k) Savings Plan. Solving IT covers a portion of the health and dental premiums for our employees.
As you progress in your professional journey, Solving IT is dedicated to accommodating your evolving preferences and matching you with fulfilling projects. We champion equality and embrace diversity in all its forms. Creating an atmosphere that encourages varied perspectives to collaborate fosters personal development, strengthens team unity, and contributes to the overall success of the organization!
Whether you're seeking your next career challenge or aiming to stay abreast of industry trends, Solving IT is committed to supporting your career advancement. We actively encourage applications from all backgrounds and utilize the most up-to-date market insights and compensation data to ensure that you receive not just advice, but the complete Solving IT Experience.
