Overview
Join our dynamic team as a Representative 1, Team Mate/Tele Support, where your energetic communication skills and technical proficiency will play a vital role in delivering exceptional client services within the healthcare industry. This paid position offers an exciting opportunity to support healthcare providers and patients through effective telemarketing and customer support, ensuring smooth interactions and accurate data management. If you thrive in a fast-paced environment, possess multilingual abilities, and have a passion for healthcare support, this role is perfect for you!
Job Title: Representative 1, Team Mate Support
Location: Denver, CO / Remote
Duration—6+ Months Contract
No. of positions: 6
Pay Rate: $22/hr on W2
Start Date: though we might need a buffer of a week in either direction depending on how our training lands.
Duration: 6-month contracts.
Schedule: We need to cover shifts between 6:00 a.m. and 9:00 p.m. EST.
Duties: The roles will involve handling phones, chat, and managing two of our TMSS queues.
Location: Remote
This position is responsible for answering inbound calls and inquiries in a call center environment from DaVita teammates and leaders with the highest quality of service excellence. Service must be professional and empathetic. Job duties include providing general information, systems support and problem resolution for a variety of human resources areas, including policy and procedure. TThis role is expected to partner with internal/external teams to provide integrated and exceptional customer service and warm transfers.
- Provides ongoing coaching and troubleshooting support to teammates for the Workday HRIS system—30%
- Provides answers and guidance for general People Services questions and a variety of teammate concerns—15%
- Identifies and escalates People Services and Workday issues and/or concerns to appropriate departments and leaders—15%
- Identifies trends and issues with process flows (internal and external teams); makes process improvement recommendations to manager as appropriate—5%
- Coordinates cross-functional support with internal and external teams including payroll, Welcome Wagon, HRIS, and Teammate Relations—15
- Logs calls/inquiries into call tracking system and maintains timely and accurate documentation—10%
- Consistent, regular, and punctual attendance as scheduled. -0%
- Utilizes knowledge base system and Village Web and Job Aides- 5%
- Other duties as assigned—5%
- Total Allocation of Time—100%
- Education: High School Diploma
Pay: $20.00 - $22.00 per hour
Benefits:
- Professional development assistance
Work Location: Remote
