Key Responsibilities
- Manage day-to-day intake, triage, prioritization, and escalation for Recruiting Systems requests
- Monitor scheduled jobs, integrations, and recurring deliverables and manage incidents through resolution
- Coordinate with IT and vendor partners to resolve system issues and help prevent recurrence
- Monitor recruiting data quality and process adoption, including consistent use of stages, dispositions, and required fields
- Maintain runbooks, SLAs, support documentation, and recruiting systems processes
- Support Workday Recruiting business processes, configuration, security, and reporting in partnership with technical teams
- Coordinate requirements, UAT, testing, and releases for system changes and monitor adoption following rollout
- Partner with Talent Acquisition leaders to identify process friction, prioritize improvements, and drive adoption through communications, training, and job aids
- Manage and coach a team of 2–3 direct reports, including workload, priorities, performance, and development
- Ensure appropriate privacy, security, access controls, and compliance across recruiting data and systems
Day-to-Day Responsibilities
- Field and triage incoming requests, determining the appropriate owner and priority
- Check scheduled jobs and integrations for failures and troubleshoot or escalate issues as needed
- Log, track, and manage incidents through resolution with IT and vendor partners
- Review recruiting data for gaps, inconsistencies, and missed required fields
- Respond to stakeholder questions regarding recruiting processes, data, system functionality, and access
- Maintain runbooks, SLAs, and support documentation
- Identify recurring process issues and coordinate practical solutions, including communications, training, and job aids
- Support testing and rollout of system changes and monitor adoption and usage following implementation
- Manage direct report workload, priorities, blockers, and performance
- Escalate recurring issues and trends to leadership with recommended solutions
Preferred Experience and Attributes
- 5+ years of experience supporting Recruiting Systems, including ATS, CRM, or HRIS environments, with significant day-to-day production support responsibility
- Workday Recruiting experience preferred, including business process understanding and experience supporting configuration, security, and reporting
- Experience managing reliable recruiting systems operations, including scheduled processes, integrations, recurring deliverables, monitoring, and incident response
- Experience partnering with IT and vendors to troubleshoot issues, manage resolution, and reduce recurrence
- Experience supporting UAT, system releases, and change management
- Demonstrated ability to improve process adoption through stakeholder communication, training, job aids, and reinforcement
- Prior experience managing a small team of 2–3 direct reports
- Strong documentation, organizational, and stakeholder communication skills
- Data governance mindset with experience supporting data quality, consistent definitions, appropriate access controls, and audit readiness
- Ability to manage competing priorities and sensitive recruiting data with discretion
